Guest Experience & VIP Relations Lead

Minor Hotels; Dublin; Hybrid; EUR 55,000 - 75,000; Full time

Job summary

Anantara The Marker Dublin Hotel in Dublin is seeking a Guest Relations Manager to lead the luxury guest experience on a full-time basis. The role focuses on delivering world-class service and maintaining LHQA standards across all guest touchpoints.

You will drive quality, manage VIP services, and respond to guest feedback promptly with cross-department coordination to ensure excellence in every stay.

Qualifications

• Ability to deliver a high level of service in a confident and professional manner.
• Must currently have the right to work full time in Ireland / EU.

Responsibilities

• Drive quality for the hotel.
• Carry out two audits per shift to ensure LHQA is achieved by all team members.
• Complete a full handover at the start and end of each shift and the Guest Relations Handover report is completed.
• Ensure that departmental Managers have acted upon guest feedback in a timely manner ensuring the relevant people are informed and that all necessary action is taken to prevent reoccurrences.
• Communicate all VIP arrivals, VIP's in house to all departments to ensure that they receive the highest level of service and are greeted on arrival.
• Inspect the VIP rooms to ensure the rooms are prepared to Brand/LQA standards and amenities are placed appropriately in the rooms.
• Prepare VIP amenities and welcome cards and organise to be placed in the rooms via In Room Dining.
• Answer all guest feedback/surveys and responses in timely manner within 24 hours.
• Act immediately on in stay surveys and respond to guests.
• Deal with and follow on guest complaints and issues and prevent them for future.
• Manage all VIP requests.
• Regularly follow and update MOD gameplan.

Skills

Thai culture

Job description

Anantara The Marker Dublin Hotel in Dublin is seeking a Guest Relations Manager to lead the luxury guest experience on a full-time basis. The role focuses on delivering world-class service and maintaining LHQA standards across all guest touchpoints.

You will drive quality, manage VIP services, and respond to guest feedback promptly with cross-department coordination to ensure excellence in every stay.