Luxury F&B Supervisor — Guest Experience Leader

O'Callaghan Collection; Dublin; Hybrid; EUR 35,000 - 50,000; Full time

Benefits offered by this job

Your Birthday as an extra paid day off

Enhanced holidays with service

Rewards programme

Refer a friend - €1000 reward

Discounted room stays - friends and家族

Discounted F & B when you are a guest

Progression opportunities - 4 Hotels +

Tax saver for travel tickets

Bike to work scheme

Job summary

O'Callaghan Collection in Dublin is seeking a dedicated Food & Beverage Manager to lead the team, ensure service excellence, and manage daily operations across our luxury hotels. You will drive quality, control costs, and collaborate on menu development to attract guests.

The role requires strong leadership, exceptional guest service, and the ability to work in a fast-paced hospitality environment. Join a respected collection known for heritage and personalised experiences.

Qualifications

• Daily morning and afternoon availability.
• Experience in Food & Beverage Service.
• Hospitality/ Travel / Tourism qualification completed.
• Ability to communicate with staff and guests, multitask, prioritise and decide.
• Excellent communication skills.
• Excellent customer care and complaint handling.

Responsibilities

• Team Management: Oversee and coordinate the activities of the food and beverage staff, including hiring, training, scheduling, and performance management.
• Quality Control: Ensure that food and beverage operations meet quality standards, from preparation to presentation, maintaining consistency and adherence to health and safety regulations.
• Inventory and Ordering: Manage inventory levels, conduct regular stock checks, and place orders for food, beverages, and supplies to maintain adequate levels while controlling costs.
• Customer Service: Maintain high levels of customer satisfaction by addressing concerns, resolving complaints, and ensuring a pleasant dining experience for guests.
• Financial Management: Assist in budgeting and cost control measures, monitoring expenses, analysing financial reports, and implementing strategies to maximize profitability without compromising quality.
• Menu Development and Promotion: Collaborate with chefs to develop menus, create special promotions, and implement marketing strategies to attract guests and increase revenue.

Skills

Excellent communication

Customer service

Teamwork

Problem solving

Education

Hospitality/ Travel / Tourism qualification

Tools

Micros POS

Job description

O'Callaghan Collection in Dublin is seeking a dedicated Food & Beverage Manager to lead the team, ensure service excellence, and manage daily operations across our luxury hotels. You will drive quality, control costs, and collaborate on menu development to attract guests.

The role requires strong leadership, exceptional guest service, and the ability to work in a fast-paced hospitality environment. Join a respected collection known for heritage and personalised experiences.