Luxury Auto Service Manager | Premium Brand Leadership

Joe Duffy Group; Dublin; On-site; EUR 70,000 - 95,000; Full time

Benefits offered by this job

Competitive base salary with bonus

Executive training and development

Job summary

Audi North Dublin, part of the Joe Duffy Group, seeks a highly motivated Service Manager to support the Aftersales Manager in running a large service department and delivering a premium luxury customer experience.

You will lead a team of Service Advisors, Workshop Controller and Technicians, drive workshop productivity and profitability, ensure brand procedures are followed and maintain exceptional standards across the dealership.

Qualifications

• Minimum 3–5 years of experience as an Automotive Service Manager or Assistant Service Manager.
• Deep understanding of modern automotive technologies, including EVs and diagnostics.
• Strong commercial acumen with experience analysing KPIs such as technician efficiency and recovery rates.
• Outstanding leadership ability to steer, inspire, and keep a fast-paced team calm under daily pressure.
• Excellent communication skills, both oral and written, for professional customer and manufacturer interaction.
• A full, clean Irish/EU driving licence.

Responsibilities

• Manage and motivate a high-performing team including Service Advisors, Workshop Controller and Technicians.
• Oversee individual performance metrics, training logs, and coordinate technical training.
• Maximise workshop productivity and resource optimization using dealer management systems (CDK/Keyloop).
• Partner with the Workshop Controller to monitor work loading, progress reports, and job prioritisation.
• Ensure full compliance with brand service procedures, warranty documentation, and invoicing deadlines.
• Drive labour sales, service plans, and aftersales accessory targets to maximise profitability.

Skills

Leadership

KPI analysis

Customer service

Communication skills

Driving licence

Team management

Tools

CDK/Keyloop

Job description

Audi North Dublin, part of the Joe Duffy Group, seeks a highly motivated Service Manager to support the Aftersales Manager in running a large service department and delivering a premium luxury customer experience.

You will lead a team of Service Advisors, Workshop Controller and Technicians, drive workshop productivity and profitability, ensure brand procedures are followed and maintain exceptional standards across the dealership.