Service Manager at Audi North Dublin

Joe Duffy Group; Dublin; On-site; EUR 70,000 - 95,000; Full time

Benefits offered by this job

Competitive base salary with bonus

Executive training and development

Job summary

Audi North Dublin, part of the Joe Duffy Group, seeks a highly motivated Service Manager to support the Aftersales Manager in running a large service department and delivering a premium luxury customer experience.

You will lead a team of Service Advisors, Workshop Controller and Technicians, drive workshop productivity and profitability, ensure brand procedures are followed and maintain exceptional standards across the dealership.

Qualifications

• Minimum 3–5 years of experience as an Automotive Service Manager or Assistant Service Manager.
• Deep understanding of modern automotive technologies, including EVs and diagnostics.
• Strong commercial acumen with experience analysing KPIs such as technician efficiency and recovery rates.
• Outstanding leadership ability to steer, inspire, and keep a fast-paced team calm under daily pressure.
• Excellent communication skills, both oral and written, for professional customer and manufacturer interaction.
• A full, clean Irish/EU driving licence.

Responsibilities

• Manage and motivate a high-performing team including Service Advisors, Workshop Controller and Technicians.
• Oversee individual performance metrics, training logs, and coordinate technical training.
• Maximise workshop productivity and resource optimization using dealer management systems (CDK/Keyloop).
• Partner with the Workshop Controller to monitor work loading, progress reports, and job prioritisation.
• Ensure full compliance with brand service procedures, warranty documentation, and invoicing deadlines.
• Drive labour sales, service plans, and aftersales accessory targets to maximise profitability.

Skills

Leadership

KPI analysis

Customer service

Communication skills

Driving licence

Team management

Tools

CDK/Keyloop

Job description

Joe Duffy Group is Ireland’s leading motor retailer across 24 locations, 20 Franchises representing 13 brands, with a team of 600 employees and an enviable franchise portfolio of world-leading brands.

Audi North Dublin is seeking a highly motivated and experienced Service Manager to assist the Aftersales Manager to run a large service department. This leadership role requires a professional capable of driving business profitability while maintaining brand strict premium luxury standards. In conjunction with the Aftersales Manager, the successful candidate will assist overseeing workshop operations, assist to lead a dedicated service team, and ensure an unmatched customer experience.

• Manage and motivatea high-performing team including Service Advisors, Workshop Controller and Technicians.
• Oversee individual performancemetrics, training logs, and coordinate technical training

Operational Excellence & Workshop Efficiency

• Maximise workshop productivityand resource optimization using advanced dealer management systems (e.g., CDK/Keyloop).
• Partner with the Workshop Controllerto monitor work loading, progress reports, and job prioritisation.
• Ensure full compliancewith brand service procedures, warranty documentation, and internal invoicing deadlines.
• Enforce health and safetyguidelines strictly, maintaining a pristine and compliant workshop floor.
• Drive labour sales, service plans, and aftersales accessory targets to maximize departmental profitability.
• Collaborate with Partsand Sales Managersto create cohesive dealership growth plans.
• Deliver luxury serviceexperiences that match the expectations of a premium brand
• Resolve complex queriesand customer escalations swiftly, upholding superior customer service
• Implement follow-up proceduresto guarantee transparency in technical explanations and invoicing.

Requirements & Qualifications

• Minimum 3–5 yearsof experience as an Automotive Service Manager or Assistant Service Manager, preferably in a prestige or premium franchise.
• Deep technicalunderstandingof modern automotive technologies, including Electric Vehicles and diagnostic procedures.
• Strong commercial acumenwith experience analysing Key Performance Indicators (KPIs) like Technician efficiency and recovery rates.
• Outstanding leadership abilityto steer, inspire, and keep a fast-paced team calm under daily pressure.
• Excellent communication skills, both oral and written, for professional customer and manufacturer interaction.
• A full, cleanIrish/EU driving licence

What we offer:

• Highly competitive base salary with an industry-leading performance bonus structure.
• Continuous executive training and development pathways