Lobby Hosts ¦ Roscommon

Supermacs; Roscommon; Remote; EUR 17,000 - 22,000; Full time

Job summary

Supermac’s Roscommon is hiring Lobby Hosts in Roscommon, Co. Roscommon. The Lobby Host greets guests, guides them to seating, informs on menu options and promotions, and communicates feedback from customers to staff for a smooth dining experience.

The role focuses on keeping the lobby, tables, and toilets clean and welcoming. You will assist guests with mobility aids as needed, maintain spill control, and support a friendly, efficient customer experience across shifts.

Qualifications

• Excellent customer care to the public.
• Exceptional communication and positive representation of the company
• Team-oriented environment
• Energetic, Approachable, Friendly, Outgoing, Courteous
• Previous hospitality/customer service experience preferred
• Ability to recognise problems and potential conflicts with customers and staff
• Analytical thinking and problem solving

Responsibilities

• Greet guests in a friendly and professional manner and make them feel welcome and important to us.
• Assist with buggies, wheelchairs, or trays to help customers and offer menu suggestions.
• Keep lobby and toilets clean with a focus on floor safety and spill management.
• Ensure lobby and serving areas are properly set up, stocked, clean and tidy.
• Maintain urgency in cleanliness of lobby and timely spill handling.
• Communicate with customers to ensure satisfaction with food and service.
• Respond to customer complaints and escalate to the duty Manager in Supermac’s.
• Coordinate with Management and staff to ensure smooth customer flow.
• Create a fun and enjoyable dining experience for expanding customer base.
• Provide a consistently clean area including tables, floors, baby chairs, bins, toilets.

Job description

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We’re Hiring! Lobby Host – Full-Time & Part-Time Positions at Supermac’s Roscommon, Co. Roscommon.

The Lobby host greets and facilitates the customer experience by maintaining an efficient customer flow and informing customers of menu options, the latest promotion offerings, and communicating feedback from customers, and informing staff of menu or operational changes.

The role:

The Lobby host provides ongoing support to the Management Team to ensure customers receive the best quality, service, and cleanliness each time they visit the store. The Lobby host must interact with customers, staff, and management in a friendly and efficient manner to achieve this result. It is the responsibility of the Lobby host to carry out his/her duties in compliance with the training received.

The purpose of the role is to ensure the tables and seating area are clean and free from spillages, bins are emptied, floors are clean and dry, and all public areas and toilets are clean, stocked, and presentable at all times. It is important to greet customers in a friendly and welcoming fashion, going the extra mile to meet their needs in a clean and welcoming environment. All roles require flexibility and ensuring a great visit for every customer every time.

The job:

• Greet guests in a friendly and professional manner - interacting with customers and making them feel welcome and important to us.


• Being helpful and friendly, assisting with buggies, wheelchairs, or trays to assist customers. Give creative suggestions regarding our food menus; making conversation lively and enjoyable.


• Make sure the lobby and toilets are kept clean throughout the store with a particular focus on floor safety and the management of spills.


• Ensure the lobby and serving areas are properly set up and stocked, clean and tidy.


• You must have a sense of urgency regarding the cleanliness of the lobby, ensuring tables are cleared immediately, and spillages are dealt with in a timely fashion.


• Communicate with all customers to ensure quality satisfaction with both food and service.


• Respond to customer complaints and bring any issues to the attention of the duty Manager in Supermac’s.


• Communicate with Management and staff to ensure effective customer flow.


• You can have fun and take pride in providing an enjoyable dining experience to our expanding customer base.


• Providing a clean area to customers is a given, this means ensuring clean tables and floors, baby chairs, bins emptied, toilets presentable and stocked, etc.

Person Specification:

• The Lobby host must be able to provide excellent customer care to the public.


• You must possess exceptional communication and a positive representation of the company


• You must be able to participate in a team-oriented environment


• You must be Energetic, Approachable, Friendly, Outgoing, Courteous

Required Skills:

• Previous customer service in the hospitality environment preferred


• The ability to recognise problems and potential conflicts with both customers and staff


• Analytical Skills, i.e. the ability to think logically

"Only candidates who currently have the legal right to work in Ireland will be considered."