Guest Experience Host — Warm Welcomes & Clean Lobby

Supermac's; Roscommon; On-site; EUR 22,000 - 28,000; Full time

Job summary

Supermac’s Roscommon in Co. Roscommon is recruiting for Lobby Host positions (full-time and part-time). The role greets guests, facilitates a welcoming dining environment, and communicates feedback up to staff and management.

It requires energetic, friendly, and proactive service to ensure a clean, well-organised lobby and seating area. Responsibilities include assisting guests, maintaining cleanliness, managing spills, and contributing to a positive customer experience.

Qualifications

• Excellent customer care to the public.
• Strong communication and a positive representation of the company
• Ability to participate in a team-oriented environment
• Energetic, approachable, friendly, outgoing, courteous

Responsibilities

• Greet guests in a friendly, professional manner and make them feel valued.
• Assist with buggies, wheelchairs, or trays and make food suggestions.
• Keep lobby and toilets clean, focusing on floors and spill management.
• Set up and restock lobby and serving areas; keep clean and tidy.
• Act with urgency to clear tables and address spills promptly.
• Communicate with customers to ensure satisfaction with food and service.
• Relay issues to the duty Manager as needed.
• Coordinate with management and staff to ensure smooth customer flow.
• Enjoy creating a pleasant dining experience and take pride in cleanliness.
• Maintain a clean area, including tables, floors, baby chairs, bins, toilets.

Skills

Customer service

Communication

Teamwork

Energetic

Friendly

Outgoing

Job description

Supermac’s Roscommon in Co. Roscommon is recruiting for Lobby Host positions (full-time and part-time). The role greets guests, facilitates a welcoming dining environment, and communicates feedback up to staff and management.

It requires energetic, friendly, and proactive service to ensure a clean, well-organised lobby and seating area. Responsibilities include assisting guests, maintaining cleanliness, managing spills, and contributing to a positive customer experience.