Guest Experience Host - Flexible Schedule

Supermac's; Mallow; On-site; EUR 23,000 - 29,000; Full time

Job summary

Supermac’s in The Mallow N20 Plaza is hiring a Lobby Host to warmly greet guests, assist with mobility aids, and ensure a clean, welcoming lobby and dining area. The role emphasizes quick, friendly service, safe floor conditions, and clear communication with staff to support an enjoyable customer experience.

You will help manage queues and seating, promote current menu options and promotions, and respond to customer feedback or incidents in a courteous, efficient manner.

Qualifications

• Previous customer service in hospitality environment preferred.
• Excellent interpersonal and communication skills.
• Ability to recognise problems and potential conflicts with customers and staff.
• Knowledge of menu items and promotions beneficial.
• Strong communication with customers and team members.
• Ability to think logically and solve problems.
• Good time management and multitasking abilities.

Responsibilities

• Greet guests in a friendly and professional manner; greet and welcome customers.
• Assist with buggies, wheelchairs, or trays; offer menu suggestions.
• Keep lobby and toilets clean; manage spills and floor safety.
• Ensure lobby and serving areas are set up, stocked, clean, and tidy.
• Act with urgency to clear tables and address spillages promptly.
• Communicate with customers to ensure satisfaction with food and service.
• Respond to complaints and escalate to the duty Manager if needed.
• Coordinate with management and staff to ensure smooth customer flow.
• Maintain a positive and welcoming dining environment for a growing customer base.
• Ensure cleanliness and upkeep of tables, floors, baby chairs, and bins.

Skills

Customer service

Interpersonal skills

Conflict recognition

Product knowledge

Communication

Analytical thinking

Time management

Job description

Supermac’s in The Mallow N20 Plaza is hiring a Lobby Host to warmly greet guests, assist with mobility aids, and ensure a clean, welcoming lobby and dining area. The role emphasizes quick, friendly service, safe floor conditions, and clear communication with staff to support an enjoyable customer experience.

You will help manage queues and seating, promote current menu options and promotions, and respond to customer feedback or incidents in a courteous, efficient manner.