Lobby Host ¦ Clonshaugh

Supermacs; Leinster; On-site; EUR 15,000 - 21,000; Full time

Job summary

Supermac’s Clonshaugh is hiring lobby hosts to welcome guests and facilitate a smooth dining experience. You will help with buggies and mobility aids, maintain a clean lobby, assist staff, and ensure customer flow remains friendly and efficient.

Flexibility to cover shifts and a strong focus on hospitality are essential. Responsibilities include greeting customers, keeping areas clean, and communicating with management to resolve issues and improve service.

Qualifications

• Previous customer service in the hospitality environment preferred.
• The ability to recognise problems and potential conflicts with both customers and staff.
• Analytical skills and the ability to think logically.

Responsibilities

• Greet guests in a friendly, professional manner to make them feel welcome.
• Assist with buggies, wheelchairs, or trays and offer menu suggestions.
• Keep lobby and toilets clean with focus on spills and floor safety.
• Ensure lobby and serving areas are stocked, clean and tidy.
• Respond quickly to spills and clear tables as needed.
• Communicate with customers to ensure quality satisfaction with food and service.
• Escalate issues to the duty Manager and Management as needed.
• Maintain a welcoming environment and take pride in the guest experience.

Skills

Customer service

Hospitality experience

Analytical skills

Problem solving

Job description

You are here: Home / Job / Lobby Host ¦ Clonshaugh

We’re Hiring! Lobby Hosts – Full-Time & Part-Time Positions at Supermac’s Clonshaugh.

The Lobby host greets and facilitates the customer experience by maintaining an efficient customer flow and informing customers of menu options, the latest promotion offerings, and communicating feedback from customers, and informing staff of menu or operational changes.

The role:

The Lobby host provides ongoing support to the Management Team to ensure customers receive the best quality, service, and cleanliness each time they visit the store. The Lobby host must interact with customers, staff, and management in a friendly and efficient manner to achieve this result. It is the responsibility of the Lobby host to carry out his/her duties in compliance with the training received.

The purpose of the role is to ensure the tables and seating area are clean and free from spillages, bins are emptied, floors are clean and dry, and all public areas and toilets are clean, stocked, and presentable at all times. It is important to greet customers in a friendly and welcoming fashion, going the extra mile to meet their needs in a clean and welcoming environment. All roles require flexibility and ensuring a great visit for every customer every time.

The job:

• Greet guests in a friendly and professional manner - interacting with customers and making them feel welcome and important to us.
• Being helpful and friendly, assisting with buggies, wheelchairs, or trays to assist customers. Give creative suggestions regarding our food menus; making conversation lively and enjoyable.
• Make sure the lobby and toilets are kept clean throughout the store with a particular focus on floor safety and the management of spills.
• Ensure the lobby and serving areas are properly set up and stocked, clean and tidy.
• You must have a sense of urgency regarding the cleanliness of the lobby, ensuring tables are cleared immediately, and spillages are dealt with in a timely fashion.
• Communicate with all customers to ensure quality satisfaction with both food and service.
• Respond to customer complaints and bring any issues to the attention of the duty Manager in Supermac’s.
• Communicate with Management and staff to ensure effective customer flow.
• You can have fun and take pride in providing an enjoyable dining experience to our expanding customer base.
• Providing a clean area to customers is a given, this means ensuring clean tables and floors, baby chairs, bins emptied, toilets presentable and stocked, etc.

Required Skills:

Previous customer service in the hospitality environment preferred

The ability to recognise problems and potential conflicts with both customers and staff

Analytical Skills, i.e. the ability to think logically

"Only candidates who currently have the legal right to work in Ireland will be considered."