Lobby Host ¦ The Mallow N20 Plaza

Supermac's; Mallow; On-site; EUR 23,000 - 29,000; Full time

Job summary

Supermac’s in The Mallow N20 Plaza is hiring a Lobby Host to warmly greet guests, assist with mobility aids, and ensure a clean, welcoming lobby and dining area. The role emphasizes quick, friendly service, safe floor conditions, and clear communication with staff to support an enjoyable customer experience.

You will help manage queues and seating, promote current menu options and promotions, and respond to customer feedback or incidents in a courteous, efficient manner.

Qualifications

• Previous customer service in hospitality environment preferred.
• Excellent interpersonal and communication skills.
• Ability to recognise problems and potential conflicts with customers and staff.
• Knowledge of menu items and promotions beneficial.
• Strong communication with customers and team members.
• Ability to think logically and solve problems.
• Good time management and multitasking abilities.

Responsibilities

• Greet guests in a friendly and professional manner; greet and welcome customers.
• Assist with buggies, wheelchairs, or trays; offer menu suggestions.
• Keep lobby and toilets clean; manage spills and floor safety.
• Ensure lobby and serving areas are set up, stocked, clean, and tidy.
• Act with urgency to clear tables and address spillages promptly.
• Communicate with customers to ensure satisfaction with food and service.
• Respond to complaints and escalate to the duty Manager if needed.
• Coordinate with management and staff to ensure smooth customer flow.
• Maintain a positive and welcoming dining environment for a growing customer base.
• Ensure cleanliness and upkeep of tables, floors, baby chairs, and bins.

Skills

Customer service

Interpersonal skills

Conflict recognition

Product knowledge

Communication

Analytical thinking

Time management

Job description

We invite applications for Lobby Host to join the team at Supermac’s, The Mallow N20 Plaza.

Applicants must have full flexibility for weekdays and weekends.

The Lobby Host greets and facilitates the customer experience by maintaining an efficient customer flow and informing customers of menu options, the latest promotion offerings, and communicating feedback from customers, and informing staff of menu or operational changes.

The role:

The Lobby Host provides ongoing support to the Management Team to ensure customers receive the best quality, service, and cleanliness each time they visit the store. The Lobby Host must interact with customers, staff, and management in a friendly and efficient manner to achieve this result. It is the responsibility of the Lobby Host to carry out his/her duties in compliance with the training received. The purpose of the role is to ensure the tables and seating area are clean and free from spillages, bins are emptied, floors are clean and dry, and all public areas and toilets are clean, stocked, and presentable at all times. It is important to greet customers in a friendly and welcoming fashion, going the extra mile to meet their needs in a clean and welcoming environment. All roles require flexibility and ensuring a great visit for every customer every time.

The Job

• Greet guests in a friendly and professional manner - interacting with customers and making them feel welcome and important to us.
• Being helpful and friendly, assisting with buggies, wheelchairs, or trays to assist customers. Give creative suggestions regarding our food menus; making conversation lively and enjoyable.
• Make sure the lobby and toilets are kept clean throughout the store with a particular focus on floor safety and the management of spills.
• Ensure the lobby and serving areas are properly set up and stocked, clean and tidy.
• You must have a sense of urgency regarding the cleanliness of the lobby, ensuring tables are cleared immediately, and spillages are dealt with in a timely fashion.
• Communicate with all customers to ensure quality satisfaction with both food and service.
• Respond to customer complaints and bring any issues to the attention of the duty Manager in Supermac’s.
• Communicate with Management and staff to ensure effective customer flow.
• You can have fun and take pride in providing an enjoyable dining experience to our expanding customer base.
• Providing a clean area to customers is a given, this means ensuring clean tables and floors, baby chairs, bins emptied, toilets presentable and stocked, etc.

Person Specification

• The Lobby host must be able to provide excellent customer care to the public.
• You must possess exceptional communication and a positive representation of the company
• You must be able to participate in a team-oriented environment
• You must be Energetic, Approachable, Friendly, Outgoing, Courteous

Required Skills

• Previous customer service in the hospitality environment preferred
• Interpersonal skills
• The ability to recognise problems and potential conflicts with both customers and staff
• Product Knowledge
• Communication skills
• Analytical Skills, i.e. the ability to think logically
• Time Management skills

Only candidates who currently have the legal right to work in Ireland will be considered.