Guest Experience Host – Lobby & Front‑of‑House

Supermacs; Roscommon; Remote; EUR 17,000 - 22,000; Full time

Job summary

Supermac’s Roscommon is hiring Lobby Hosts in Roscommon, Co. Roscommon. The Lobby Host greets guests, guides them to seating, informs on menu options and promotions, and communicates feedback from customers to staff for a smooth dining experience.

The role focuses on keeping the lobby, tables, and toilets clean and welcoming. You will assist guests with mobility aids as needed, maintain spill control, and support a friendly, efficient customer experience across shifts.

Qualifications

• Excellent customer care to the public.
• Exceptional communication and positive representation of the company
• Team-oriented environment
• Energetic, Approachable, Friendly, Outgoing, Courteous
• Previous hospitality/customer service experience preferred
• Ability to recognise problems and potential conflicts with customers and staff
• Analytical thinking and problem solving

Responsibilities

• Greet guests in a friendly and professional manner and make them feel welcome and important to us.
• Assist with buggies, wheelchairs, or trays to help customers and offer menu suggestions.
• Keep lobby and toilets clean with a focus on floor safety and spill management.
• Ensure lobby and serving areas are properly set up, stocked, clean and tidy.
• Maintain urgency in cleanliness of lobby and timely spill handling.
• Communicate with customers to ensure satisfaction with food and service.
• Respond to customer complaints and escalate to the duty Manager in Supermac’s.
• Coordinate with Management and staff to ensure smooth customer flow.
• Create a fun and enjoyable dining experience for expanding customer base.
• Provide a consistently clean area including tables, floors, baby chairs, bins, toilets.

Job description

Supermac’s Roscommon is hiring Lobby Hosts in Roscommon, Co. Roscommon. The Lobby Host greets guests, guides them to seating, informs on menu options and promotions, and communicates feedback from customers to staff for a smooth dining experience.

The role focuses on keeping the lobby, tables, and toilets clean and welcoming. You will assist guests with mobility aids as needed, maintain spill control, and support a friendly, efficient customer experience across shifts.