Lisbon Banking: Customer Care & Disputes Pro

Cbtalents; Galway; On-site; EUR 28,000 - 34,000; Full time

Benefits offered by this job

Health insurance from day one

Career development opportunities

Relocation support

Annual return flight

Free Portuguese lessons

Team events

Job summary

A customer service company in Galway is seeking a fluent English-speaking Customer Account Representative for the banking industry. Responsibilities include resolving customer queries, managing cases, and supporting fraud detection. Ideal candidates will have at least 12 months of experience in a customer service role, preferably in Ireland. The company offers health insurance, relocation support, and career development opportunities.

Qualifications

• Proven experience in customer service, preferably in Ireland.
• At least 12 months of experience in fraud, disputes, or complaints handling.
• Commitment to excellence in customer support.

Responsibilities

• Resolve customer queries via chat, call, or email.
• Own customer cases end-to-end, including investigations.
• Support fraud detection and complaints resolution.
• Collaborate with peers to improve processes.

Skills

Fluent English (C1/C2)

Customer service experience

Fraud handling knowledge

Performance target achievement

Job description

A customer service company in Galway is seeking a fluent English-speaking Customer Account Representative for the banking industry. Responsibilities include resolving customer queries, managing cases, and supporting fraud detection. Ideal candidates will have at least 12 months of experience in a customer service role, preferably in Ireland. The company offers health insurance, relocation support, and career development opportunities.