English speaker Customer Account Representative for Banking industry

Cbtalents; Galway; On-site; EUR 28,000 - 34,000; Full time

Benefits offered by this job

Health insurance from day one

Career development opportunities

Relocation support

Annual return flight

Free Portuguese lessons

Team events

Job summary

A customer service company in Galway is seeking a fluent English-speaking Customer Account Representative for the banking industry. Responsibilities include resolving customer queries, managing cases, and supporting fraud detection. Ideal candidates will have at least 12 months of experience in a customer service role, preferably in Ireland. The company offers health insurance, relocation support, and career development opportunities.

Qualifications

• Proven experience in customer service, preferably in Ireland.
• At least 12 months of experience in fraud, disputes, or complaints handling.
• Commitment to excellence in customer support.
• Commitment to excellence in customer support and care.

Responsibilities

• Resolve customer queries via chat, call, or email.
• Own customer cases end-to-end, including investigations.
• Support fraud detection and complaints resolution.
• Collaborate with peers to improve processes.
• Collaborate with peers to improve processes and provide feedback.
• Stay agile and responsive to evolving customer and business needs.

Skills

Fluent English (C1/C2)

Customer service experience

Fraud handling knowledge

Performance target achievement

Job description

English speaker Customer Account Representative for Banking industry

Job Openings English speaker Customer Account Representative for Banking industry

About the job English speaker Customer Account Representative for Banking industry

Are you passionate about delivering outstanding customer service and ready for a new adventure in Lisbon? We're looking for a skilled professional to join our team and make a real difference in our customers' lives.

What You’ll Do:

• Resolve customer queries via chat, call, or email with empathy and efficiency
• Own customer cases end-to-end, including complex investigations
• Support fraud detection, disputes (e.g., chargebacks), and complaint resolution
• Identify and assist vulnerable customers, escalating when necessary
• Collaborate with peers to improve processes and provide feedback
• Stay agile and responsive to evolving customer and business needs

What You’ll Bring:

• Fluent English (C1/C2) and proven customer service experience (preferably in Ireland)
• At least 12 months of experience in fraud, disputes, or complaints handling (Mastercard/Visa rules knowledge a plus)
• A track record of working to performance targets
• Commitment to excellence in customer support and care
• Health insurance from your first day
• Career development and training opportunities
• Relocation support: flight refund & option to live in company-provided apartments
• Annual return flight to your home country (within Europe)
• Free Portuguese lessons, sports activities & team events
• The chance to collaborate with industry leaders