English speaker Operations Customer Expert for Banking industry

Cbtalents; Dublin; On-site; EUR 30,000 - 40,000; Full time

Benefits offered by this job

Health insurance from day one

Career development and training opportunities

Relocation support: flight refund & accommodation

Annual return flight to your home country (within Europe)

Free Portuguese lessons

Job summary

A customer service company in Dublin is looking for an English speaker Operations Customer Expert for the banking sector. You will handle customer queries with empathy, support fraud detection, and ensure excellent customer service. Candidates should have a minimum of 12 months experience in handling disputes or complaints. The role offers benefits such as health insurance, relocation support, and career development opportunities.

Qualifications

• 12 months experience in fraud, disputes, or complaints handling.
• Commitment to excellence in customer support.

Responsibilities

• Resolve customer queries via chat, call, or email.
• Support fraud detection and complaint resolution.
• Identify and assist vulnerable customers.

Skills

Fluent English (C1/C2)

Customer service experience

Fraud handling experience

Performance target achievement

Job description

English speaker Operations Customer Expert for Banking industry

Job Openings English speaker Operations Customer Expert for Banking industry

About the job English speaker Operations Customer Expert for Banking industry

Are you passionate about delivering outstanding customer service and ready for a new adventure in Lisbon? We're looking for a skilled professional to join our team and make a real difference in our customers' lives.

What You’ll Do:

• Resolve customer queries via chat, call, or email with empathy and efficiency
• Own customer cases end-to-end, including complex investigations
• Support fraud detection, disputes (e.g., chargebacks), and complaint resolution
• Identify and assist vulnerable customers, escalating when necessary
• Collaborate with peers to improve processes and provide feedback
• Stay agile and responsive to evolving customer and business needs

What You’ll Bring:

• Fluent English (C1/C2) and proven customer service experience (preferably in Ireland)
• At least 12 months of experience in fraud, disputes, or complaints handling (Mastercard/Visa rules knowledge a plus)
• A track record of working to performance targets
• Commitment to excellence in customer support and care
• Health insurance from your first day
• Career development and training opportunities
• Relocation support: flight refund & option to live in company-provided apartments
• Annual return flight to your home country (within Europe)
• Free Portuguese lessons, sports activities & team events
• The chance to collaborate with industry leaders