Operations Customer Expert – Irish Market (Lisbon with Acommodation)

FH Collective Academy; Dublin; On-site; EUR 21,944 - 22,459; Full time

Benefits offered by this job

Private health and dental insurance

22 paid vacation days per year

Flight reimbursement for relocators

Access to healthy snacks in the office

Job summary

A leading UK-based digital bank is hiring an Operations Customer Expert in Dublin to manage high-stakes operations such as fraud, disputes, and complaints. The role requires at least one year of banking experience, C1/C2 English proficiency, and EU citizenship or a valid work permit. The position offers competitive compensation, including optional accommodation, private health insurance from day one, and 22 paid vacation days annually. A 12-day paid training period starting March 16 is also included.

Qualifications

• At least 1 year of experience in Banking, Financial Services, or Insurance.
• C1/C2 level proficiency in English.
• EU Citizenship or valid Portuguese residence/work permit.

Responsibilities

• Manage operations related to fraud, disputes, and complaints.
• Work in a high-growth fintech environment.

Skills

Experience in Banking, Financial Services, or Insurance

C1/C2 level English proficiency

Job description

Operations Customer Expert – Lisbon Hub

Join a leading UK-based digital bank for the March 16 intake. We are looking for banking professionals to manage high‑stakes operations, including fraud, disputes, and complaints, in a high‑growth fintech environment.

Monthly Gross Compensation

You can choose between two compensation structures based on your accommodation needs:

• Option 1 (Including Provided Apartment): €1,966.33 (Consists of base salary, all monthly allowances, and benefit‑in‑kind).
• Option 2 (Without Accommodation): €2,012.50 (Consists of base salary and all monthly allowances).
• Performance Bonus: Monthly productivity bonus up to €300.00.

Mandatory Requirements

• Experience: At least 1 year of experience in Banking, Financial Services, or Insurance, either based in Ireland or serving the Irish market from abroad.
• English: C1/C2 level proficiency.
• Legal: EU Citizenship or a valid Portuguese residence/work permit.

What is in it for you?

Beyond the competitive salary, you will receive private health and dental insurance from day one and 22 paid vacation days per year. For those relocating, we provide flight reimbursement and one return flight to your home country annually. The role starts with a 12‑day professional training period, which is compensated at €18.56 per day. You will also have access to healthy snacks, including soup, salad, and fruit, provided at the office.

Start Date

March 16

Please send your CV to apply.

Please send your CV to apply.