Banking Ops Support Specialist — Relocation to Portugal

AVEC Human Resources Services; Dublin; On-site; EUR 14,016 - 16,159; Full time

Benefits offered by this job

Accommodation in a company apartment

Annual travel allowance

Legal and administrative support

Job summary

AVEC Human Resources Services is seeking Operations Customer Experts for a major digital banking operation. The role involves providing support via phone, email, and chat, with responsibilities including customer inquiries resolution and managing complex cases.

The position requires proficiency in English and a minimum of 12 months of banking or financial services experience in Ireland. A complete relocation package to Portugal is offered, including accommodation and logistical support.

Qualifications

• C1/C2 level English proficiency.
• Minimum of 12 months experience in banking or financial services in Ireland.

Responsibilities

• Resolve customer enquiries with a focus on first-contact resolution.
• Manage complex cases end-to-end.
• Support fraud investigations and disputes.

Skills

Excellent communication, empathy and clarity

Confident decision-making in complex scenarios

Adaptability and resilience in a fast-paced environment

Tools

Slack

GSuite

Job description

AVEC Human Resources Services is seeking Operations Customer Experts for a major digital banking operation. The role involves providing support via phone, email, and chat, with responsibilities including customer inquiries resolution and managing complex cases.

The position requires proficiency in English and a minimum of 12 months of banking or financial services experience in Ireland. A complete relocation package to Portugal is offered, including accommodation and logistical support.