English speaker Operations Customer Expert for Banking industry

Cbtalents; Leinster; On-site; EUR 30,000 - 45,000; Full time

Benefits offered by this job

Health insurance from day one

Career development and training opportunities

Relocation support

Annual return flight to home country

Free Portuguese lessons

Sports activities & team events

Job summary

A leading customer service provider is looking for an English speaker Operations Customer Expert to deliver outstanding service in the banking industry. Responsibilities include resolving customer queries, managing cases end-to-end, and supporting fraud detection. The ideal candidate has at least 12 months of relevant experience and a commitment to excellence in customer care. Attractive relocation support and development opportunities are offered.

Qualifications

• At least 12 months of experience in fraud, disputes, or complaints handling.
• Commitment to excellence in customer support and care.

Responsibilities

• Resolve customer queries via chat, call, or email.
• Own customer cases end-to-end, including complex investigations.
• Support fraud detection and complaint resolution.

Skills

Fluent English (C1/C2)

Customer service experience

Fraud handling experience

Performance targets track record

Job description

English speaker Operations Customer Expert for Banking industry

Are you passionate about delivering outstanding customer service and ready for a new adventure in Lisbon? We're looking for a skilled professional to join our team and make a real difference in our customers' lives.

What You’ll Do:

• Resolve customer queries via chat, call, or email with empathy and efficiency
• Own customer cases end-to-end, including complex investigations
• Support fraud detection, disputes (e.g., chargebacks), and complaint resolution
• Identify and assist vulnerable customers, escalating when necessary
• Collaborate with peers to improve processes and provide feedback
• Stay agile and responsive to evolving customer and business needs

What You’ll Bring:

• Fluent English (C1/C2) and proven customer service experience (preferably in Ireland)
• At least 12 months of experience in fraud, disputes, or complaints handling (Mastercard/Visa rules knowledge a plus)
• A track record of working to performance targets
• Commitment to excellence in customer support and care
• Health insurance from your first day
• Career development and training opportunities
• Relocation support: flight refund & option to live in company-provided apartments
• Annual return flight to your home country (within Europe)
• Free Portuguese lessons, sports activities & team events
• The chance to collaborate with industry leaders