English speaker Operations Customer Expert for Banking industry

Cbtalents; Leinster; Hybrid; EUR 30.000 - 45.000; Vollzeit

Benefits dieser Stelle

Health insurance from day one

Career development and training opportunities

Relocation support

Annual return flight to home country

Free Portuguese lessons

Sports activities & team events

Zusammenfassung

A leading customer service provider is looking for an English speaker Operations Customer Expert to deliver outstanding service in the banking industry. Responsibilities include resolving customer queries, managing cases end-to-end, and supporting fraud detection. The ideal candidate has at least 12 months of relevant experience and a commitment to excellence in customer care. Attractive relocation support and development opportunities are offered.

Qualifikationen

• At least 12 months of experience in fraud, disputes, or complaints handling.
• Commitment to excellence in customer support and care.

Aufgaben

• Resolve customer queries via chat, call, or email.
• Own customer cases end-to-end, including complex investigations.
• Support fraud detection and complaint resolution.

Kenntnisse

Fluent English (C1/C2)

Customer service experience

Fraud handling experience

Performance targets track record

Jobbeschreibung

English speaker Operations Customer Expert for Banking industry

Are you passionate about delivering outstanding customer service and ready for a new adventure in Lisbon? We're looking for a skilled professional to join our team and make a real difference in our customers' lives.

What You’ll Do:

• Resolve customer queries via chat, call, or email with empathy and efficiency
• Own customer cases end-to-end, including complex investigations
• Support fraud detection, disputes (e.g., chargebacks), and complaint resolution
• Identify and assist vulnerable customers, escalating when necessary
• Collaborate with peers to improve processes and provide feedback
• Stay agile and responsive to evolving customer and business needs

What You’ll Bring:

• Fluent English (C1/C2) and proven customer service experience (preferably in Ireland)
• At least 12 months of experience in fraud, disputes, or complaints handling (Mastercard/Visa rules knowledge a plus)
• A track record of working to performance targets
• Commitment to excellence in customer support and care
• Health insurance from your first day
• Career development and training opportunities
• Relocation support: flight refund & option to live in company-provided apartments
• Annual return flight to your home country (within Europe)
• Free Portuguese lessons, sports activities & team events
• The chance to collaborate with industry leaders