Banking Customer Ops Expert — Lisbon

Cbtalents; Dublin; On-site; EUR 30,000 - 40,000; Full time

Benefits offered by this job

Health insurance from day one

Career development and training opportunities

Relocation support: flight refund & accommodation

Annual return flight to your home country (within Europe)

Free Portuguese lessons

Job summary

A customer service company in Dublin is looking for an English speaker Operations Customer Expert for the banking sector. You will handle customer queries with empathy, support fraud detection, and ensure excellent customer service. Candidates should have a minimum of 12 months experience in handling disputes or complaints. The role offers benefits such as health insurance, relocation support, and career development opportunities.

Qualifications

• 12 months experience in fraud, disputes, or complaints handling.
• Commitment to excellence in customer support.

Responsibilities

• Resolve customer queries via chat, call, or email.
• Support fraud detection and complaint resolution.
• Identify and assist vulnerable customers.

Skills

Fluent English (C1/C2)

Customer service experience

Fraud handling experience

Performance target achievement

Job description

A customer service company in Dublin is looking for an English speaker Operations Customer Expert for the banking sector. You will handle customer queries with empathy, support fraud detection, and ensure excellent customer service. Candidates should have a minimum of 12 months experience in handling disputes or complaints. The role offers benefits such as health insurance, relocation support, and career development opportunities.