Key Account Manager

Carroll Joinery Ltd; Leinster; On-site; EUR 45,000 - 65,000; Full time

Job summary

Carroll Joinery Ltd in Ireland seeks a dedicated Key Account Manager to manage and grow relationships with strategic construction and home-building clients. This field-based role places you as the primary contact for key accounts, traveling to client sites as required.

You will build account plans, monitor performance, handle inquiries, and identify opportunities to expand business with both existing and new accounts.

Qualifications

• Experience managing key accounts and building long-term client relationships.
• Ability to forecast demand and support business planning.
• Strong customer service skills to handle queries and issues promptly.
• Experience in account planning and target tracking.
• Background in construction, building materials, or manufacturing is beneficial.

Responsibilities

• Build relationships with key account representatives.
• Prepare account plans and track performance against targets.
• Handle customer queries and issues.
• Identify opportunities to expand business with existing and new key accounts.
• Collaborate with internal stakeholders to maintain high service and product quality.

Skills

Account management

Client relationship building

Negotiation skills

Analytical skills

Sales forecasting

CRM proficiency

Education

Bachelor's degree in business, sales, or related field

Tools

CRM software

Job description

Company Description:

Carroll Joinery Ltd is a leading supplier of pre-hung door sets to the construction industry, backed by over 50 years of specialist knowledge and expertise. The company is known for the quality and breadth of its product range, supplying primed painted, veneered, and fire-rated doors tailored to client specifications.

Carroll Joinery works closely with major construction companies and home builders across Ireland, providing reliable, industry-compliant solutions. From its manufacturing plant in Kilkenny, the company uses high-quality materials to ensure durable products and customer satisfaction. Its manufacturing capability enables a fast turnaround of approximately 4 to 6 weeks from order, offering a responsive service to construction partners.

Role Description

The Key Account Manager is a full-time, field based role. This position is responsible for managing and growing relationships with strategic construction and home-building clients, acting as the primary point of contact for key accounts.

Day-to-day tasks include building relationships with key account representatives, preparing account plans, tracking performance against targets, handling customer queries and issues, and identifying opportunities to expand business with existing and new key accounts.

The Key Account Manager will collaborate closely with internal stakeholders to maintain Carroll Joinery’s high standards of service and product quality.

Qualifications

• Strong account management capabilities, including experience handling key accounts and building long-term client relationships.
• Solid analytical skills to interpret sales data, forecast demand, and support effective business planning.
• Demonstrated customer service skills, with the ability to manage expectations, resolve issues promptly, and maintain client satisfaction.
• Experience in business planning, including developing account strategies, setting targets, and monitoring performance.
• Background in construction, building materials, or manufacturing is highly beneficial.
• Effective communication and negotiation skills, with the ability to influence stakeholders at multiple levels.
• Strong organizational skills and attention to detail, with the ability to manage multiple accounts and deadlines.
• Proficiency in basic IT and CRM tools relevant to sales and account management.
• Full driving license and willingness to travel to client sites as required.
• Relevant qualification in business, sales, or a related field is an advantage.