Customer Account Manager

Excel Recruitment; Ashbourne; On-site; EUR 55,000 - 70,000; Full time

Benefits offered by this job

Pension

Bonus

Work from home

Generous annual leave

Job summary

Excel Recruitment represents a well-established client in Ashbourne, Co. Meath, seeking an experienced Customer Account Manager to drive growth with leading Irish retailers.

You will develop strategic account plans, manage relationships, negotiate trade terms and coordinate cross‑functional teams to deliver profitable outcomes in a fast-paced retail environment.

Qualifications

• Minimum of five years' proven experience in account management.
• Strong commercial acumen with ability to translate insights into sales strategies.
• Excellent influencing, negotiation and relationship-management skills.
• Demonstrated ability to develop strategic customer plans and deliver profitable account growth.

Responsibilities

• Develop and execute annual customer and market plans delivering sustainable, profitable growth across a brand portfolio.
• Manage and strengthen relationships with key Irish retailers to drive revenue, distribution, market share and brand performance.
• Deliver targets for range, space and distribution through retailer joint business plans and effective field sales execution.
• Manage trade investments through strong commercial negotiation and promotional strategies to increase net revenue and gross profit.
• Produce rolling volume forecasts and coordinate cross‑functional teams to maintain product availability and forecast accuracy.
• Develop tailored customer solutions by understanding each retailer’s strategy and priorities.
• Analyse market performance, customer data and trends to identify growth opportunities.
• Prepare and present account performance reports and market insights to senior stakeholders.
• Build cross-functional relationships across Shopper Marketing, Customer Insights, Supply Chain, Marketing, Finance and Credit Control.
• Coach and develop direct reports with clear direction and performance management.

Skills

Account management

Commercial acumen

Negotiation

Relationship management

Analytical skills

Cross-functional teamwork

Communication

Education

Business/Marketing degree

Job description

Are you an experienced Customer Account Manager with a strong commercial mindset and a proven ability to grow strategic retail accounts? We are recruiting for a well-established client specialising in end-to-end logistics, supply chain solutions, and sales and marketing services. Based in Ashbourne, Co. Meath, this role offers the opportunity to manage an exciting portfolio of leading brands within the Irish retail market.

Package

• Pension
• Bonus
• Work from home
• Generous annual leave

Key Responsibilities for this Customer Account Manager job include:

• Develop and execute annual customer and market plans that deliver sustainable, profitable growth across a portfolio of brands.
• Manage and strengthen relationships with key Irish retailers, driving revenue, distribution, market share, and brand performance.
• Deliver agreed targets for range, space, and distribution through retailer joint business plans and effective field sales execution.
• Manage trade investment effectively through strong commercial negotiation and promotional strategies that increase net revenue and gross profit.
• Produce accurate rolling volume forecasts and work cross-functionally to maintain product availability, forecast accuracy, and a positive sales mix.
• Develop tailored customer solutions by understanding each retailer’s strategy, objectives, and commercial priorities.
• Analyse market performance, customer data, emerging trends, and competitor activity to identify growth opportunities.
• Prepare and present account performance reports, sales results, and market insights to senior stakeholders.
• Build effective cross-functional relationships across Shopper Marketing, Customer Insights, Supply Chain, Marketing, Finance, Credit Control, and Customer Profitability.
• Manage, coach, and develop direct reports, setting clear direction and overseeing day-to-day performance and people processes.

Requirements for this Customer Account Manager job include:

• A minimum of five years’ proven experience in account management.
• Strong commercial acumen with the ability to identify opportunities and translate insights into effective sales strategies.
• Excellent influencing, negotiation, and relationship-management skills.
• Demonstrated ability to develop strategic customer plans and deliver profitable account growth.
• Strong analytical skills with experience interpreting sales, customer, and market data.
• A proactive and solutions-focused approach to customer management.
• Excellent organisational skills with a high level of accuracy and attention to detail.
• The flexibility to manage multiple priorities and perform effectively in a fast-paced environment.
• A collaborative, creative approach and the ability to work effectively as part of a cross-functional team.
• A bachelor’s degree in Business Administration, Marketing, or a related discipline is desirable.