Car Service Advisor – Customer Care Pro

Kearys Motor Group; Dublin; Sur place; EUR 28 000 - 38 000; Plein temps

Avantages offerts par ce poste

31 Days Paid Leave

Company Pension

Healthcare Scheme

Volunteer Day

Company Days

Bike to Work Scheme

Referral Bonus

Milestone Programme

Professional & Personal Development

Rewards & Recognition

Employee Wellbeing Programme

24/7 Employee Assistance Programme

Death in Service Benefit

Long Term Disability Scheme

Tax Saver scheme

Employee Recognition Programme

Sports and Social Club

Résumé du poste

Kearys Motor Group in Dublin is seeking a full-time Service Advisor to join our growing team at Kearys Carstore Dublin. You will greet customers, diagnose issues from descriptions and vehicle condition, and translate problems into work orders for technicians.

You will order parts, ensure quality standards, invoice customers, and maintain accurate records. A friendly, proactive approach and prior customer-service experience are desirable, with a grasp of basic technical concepts and a full

Qualifications

• Develop natural conversation to build rapport, trust and credibility with customers.
• Active listening to build understanding of customer needs and motivations.
• Present products and services enthusiastically and with conviction.

Responsabilités

• Greet customers and offer excellent customer service from intake to release of their vehicles.
• Determine and diagnose car issues based on customer description and vehicle condition.
• Translate customer-reported problems to actionable work orders for technicians to complete.
• Order necessary parts from suppliers and double-check that they are delivered to technicians.
• Ensure that automotive work provided to customers meets company quality standards.
• Invoice and collect payment from customers for services rendered.
• Handle and resolve customer complaints regarding services.
• Maintain customer records and enter data into computer databases.

Connaissances

Customer service

Active listening

Communication

Data entry

Description du poste

Kearys Motor Group in Dublin is seeking a full-time Service Advisor to join our growing team at Kearys Carstore Dublin. You will greet customers, diagnose issues from descriptions and vehicle condition, and translate problems into work orders for technicians.

You will order parts, ensure quality standards, invoice customers, and maintain accurate records. A friendly, proactive approach and prior customer-service experience are desirable, with a grasp of basic technical concepts and a full