Service Advisor - Sandyford

EP Mooney; Dublin; Hybrid; EUR 25,000 - 35,000; Full time

Benefits offered by this job

22 days holiday per annum

Contribution to pension

Training and development programme

Bike-to-work scheme available

Quarterly social events

Career progression opportunities

Job summary

Mooney's in Sandyford seeks a Junior Service Advisor to join our busy Service Team. You will be the first point of contact for customers, delivering friendly, professional service and guiding them through bookings.

No prior experience is required as full training is provided; you will learn vehicle service basics, booking processes, and how to communicate costs and timelines effectively.

Qualifications

• Excellent customer service skills with a professional appearance.
• Strong oral and written communication.
• Ability to work in a process-driven environment.
• Enjoy working with customers and building relationships.
• No previous experience required – full training provided.
• 22 days holiday per annum.
• Pension contribution and training opportunities.
• Bike-to-work scheme and quarterly social events.
• Career progression opportunities.

Responsibilities

• Act as the first point of contact with customers in person, over the phone, or by email.
• Meet and greet service customers promptly and courteously.
• Inspect vehicles, review service history, and record service needs.
• Record customer details, clarify payment options, and confirm pickup times.
• Promote services, parts, and accessories by understanding vehicle service requirements.
• Monitor progress and update customers on costs and delivery times.

Skills

Customer service

Communication skills

Professional appearance

Teamwork

Multi-tasking

Initiative

Job description

Mooney's is an Irish-owned and family-run business dedicated to new and used car sales. The Mooney family has been selling cars on the Long Mile Road in Dublin since 1973. We are Ireland's leading Hyundai dealer for sales, service, and parts, and also operate fully authorised Nissan and Honda parts and service centres. Our newly opened service department in Sandyford continues this tradition of excellence and customer care.

We are seeking a Junior Service Advisor to join our busy Service Team in Sandyford. As a Junior Service Advisor, you will act as the first point of contact for many of our customers. This role requires a professional and friendly approach, the ability to multi-task, and a strong commitment to delivering exceptional customer service. No prior experience is required, as full training will be provided.

Closing Date 01/01/2027

Location Sandyford

Salary On Application

Key Responsibilities:

• Act as the first point of contact with customers either in person, over the phone, or by email, converting inquiries into service bookings where possible.
• Meet and greet all service customers promptly, professionally, and courteously upon arrival.
• Inspect customer vehicles, review service history, and accurately record all service needs and concerns on the job card.
• Record customer details accurately, clarify payment options, and confirm pickup times.
• Promote appropriate services, parts, and accessories by understanding the vehicle and its service requirements.
• Monitor the progress of vehicles throughout the day and update customers on costs, delivery times, and any additional recommended services, securing authorisation when needed.

Requirements:

• Excellent customer service skills with a professional appearance and work ethic.
• Strong oral and written communication skills.
• Ability to work effectively in a process-driven environment.
• Enjoy working with customers and building strong relationships.
• Ability to work well as part of a team and on your own initiative.
• No previous experience required – full training provided.
• 22 days holiday per annum
• Contribution to pension
• Training and development programme
• Bike-to-work scheme available
• Quarterly social events
• Career progression opportunities

Competitive salary combined with a commitment to training and career development.