Junior IT / Customer Support - (€35-€40k)

Solas IT Recruitment; Dublin; On-site; EUR 25,000 - 35,000; Full time

Job summary

Solas IT Recruitment is helping an established technology company in Dublin hire a Junior IT / Customer Support person. The role blends customer service, administration, reporting and coordination, with full training on Android and related tech.

You will be the main contact for customers, schedule device updates, maintain records and prepare reports while coordinating rollout timelines with internal teams. This is not a highly technical position; strong organisation and a customer‑focused

Qualifications

• Experience in customer service, administration, coordination or technical support.
• Strong communication and customer-facing skills.
• Excellent organisation and attention to detail.
• Comfortable managing multiple customers and tasks.
• Experience with reporting, spreadsheets and maintaining accurate records.
• Good general IT knowledge and confidence using technology.
• A proactive attitude and willingness to learn.

Responsibilities

• Acting as a key point of contact for customers
• Coordinating and scheduling mobile device updates
• Keeping customers informed on progress and timelines
• Maintaining accurate customer and device records
• Preparing reports and providing regular updates
• Coordinating testing and rollout schedules with internal teams
• Following up with customers after updates
• Escalating technical issues when required
• Supporting basic Android device setup and configuration

Skills

Customer service

Administration

Coordination

Technical support

Job description

Location: Dublin 12

We have a great opportunity for a Junior IT / Customer Support to join an established technology company providing mobile computing solutions to customers across the supply chain and logistics industry. This is not a highly technical position. We're looking for someone who is organised, customer-focused and comfortable working with technology. The role combines customer service, administration, reporting and coordination, with full training provided on the Android and technical elements.

What you'll be doing:

• Acting as a key point of contact for customers
• Coordinating and scheduling mobile device updates
• Keeping customers informed on progress and timelines
• Maintaining accurate customer and device records
• Preparing reports and providing regular updates
• Coordinating testing and rollout schedules with internal teams
• Following up with customers after updates
• Escalating technical issues when required
• Supporting basic Android device setup and configuration

What we're looking for:

• Experience in customer service, administration, coordination or technical support
• Strong communication and customer-facing skills
• Excellent organisation and attention to detail
• Comfortable managing multiple customers and tasks
• Experience with reporting, spreadsheets and maintaining accurate records
• Good general IT knowledge and confidence using technology
• A proactive attitude and willingness to learn

Any exposure to Android devices, IT support, mobile device management or technology environments would be beneficial, but isn't essential. Full training will be provided, including the opportunity to develop your technical knowledge and gain Android Enterprise certifications. This could be a great opportunity for someone from a Customer Support, Service Coordination, Administration, Operations or Junior IT Support background who wants to develop their career within the technology sector.