Helpdesk Support Junior

Test Triangle Ltd; Dublin; Híbrido; EUR 32 000 - 42 000; Tempo integral

Resumo da oferta

Zohorecruit is seeking a Junior Helpdesk Support Engineer to provide Level 2 technical support within the Unified Communications Team. The role focuses on mobile voice services and service desk operations, requiring strong customer service skills and ICT helpdesk experience.

The successful candidate must have 3 years in ICT helpdesk, NFQ Level 6 in Computing, and certifications such as CompTIA A+ or ITIL V4, with CEFR C2 proficiency. Hybrid work with onsite presence in Dublin is offered.

Qualificações

• 3+ years in ICT Helpdesk/Support role.
• CEFR C2 proficiency or higher.
• Android (Mobile) OS experience.

Responsabilidades

• Troubleshoot and diagnose customer technical issues and provide resolution.
• Update and manage the Service Desk management console.
• Provide timely turnaround on service requests and incident reports.
• Support colleagues through documentation, coaching and knowledge sharing.
• Maintain excellent communication and interpersonal skills.

Conhecimentos

Customer service

English language proficiency

Team collaboration

Formação académica

NFQ Level 6 in Computing

Ferramentas

CompTIA A+

ITIL V4

Descrição da oferta de emprego

Location: Dublin8, Ireland (Hybrid working Model - Minimum of 2 days per week onsite)

Start Date: 9thOctober 2026

Contract Duration: 12Months with further extension.

Role Overview

The Client is seekingto recruit Junior Helpdesk Support Engineer to provide Level 2Technical Support within the Unified Communications Team.

The successfulcandidates will support the Department's Unified Communications environment,providing technical assistance across:

• Mobile Voice Services
• Service Desk operations

This is an excellentopportunity for a junior IT professional with strong customer service skillsand experience supporting mobile technologies.

MandatoryRequirements (Pass / Fail): Candidates MUST meet ALL of the following:

Experience

• It is a mandatory requirement, that the resourcesproposed have junior level experience, with a minimum of 3 years’ working in anICT Helpdesk Support role.

Availability

• Must be available to start from 9th October 2026.

Qualifications

• It is a mandatory requirement, that the Resourcesproposed hold the following qualifications or equivalents:
• A qualification at Level 6, or higher, onthe National Framework of Qualifications (NFQ) in computing.
• Previous experience in an ICT HelpdeskSupport Role and relevant industry recognized qualifications. (Comp TIA A+ orITIL V4)

English Language Proficiency (MANDATORY):

• CEFR C2 Proficiency/Mastery (orequivalent)

If there is no certificate, fluency will beassessed at presentation stage

Requirements

The following non-exhaustive list of KeyDeliverables are applicable to these roles:

• Troubleshoot/diagnosecustomer technical issues and offering resolution.
• Updateand Management of Service Desk management console.
• Provideefficient and acceptable turnaround to customers Service Requests and IncidentsReports.
• Supportcolleagues, and peers including Technical and Customer Services throughdocumentation, coaching and knowledge sharing.
• Excellentcommunication and interpersonal skills
• Toundertake ad hoc tasks from time to time as directed.

The followingExperience/Competencies/Skillsets are applicable to this Role.

• Experienceworking in an ICT helpdesk support role
• Experienceof supporting Android (Mobile) OS devices and users