IT Support Engineer

MCS Group; Dublin; On-site; EUR 38,000 - 52,000; Full time

Benefits offered by this job

25 days leave

Pension contribution

Life insurance

Sick pay

Training

Job summary

MCS Group in Dublin are recruiting an IT Support Engineer for a hands-on, site-based role across Irish sites, covering user support, wireless and network infrastructure, CCTV and access control.

The position is fully on-site in Dublin, five days per week, with travel to other sites; you should be comfortable in challenging conditions and at height.

You'll join a practical operations team, receive training, and contribute to ongoing IT projects as part of a busy transport and logistics environment.

Qualifications

• Hands-on IT support experience.
• Experience with CCTV and access control systems.
• Experience maintaining or installing wireless networking infrastructure.
• Methodical approach to troubleshooting and workload management.

Responsibilities

• Provide IT support across Irish sites.
• Install, maintain and troubleshoot wireless and network infrastructure.
• Support PCs, peripherals and business software.
• Install, configure and maintain CCTV and access control systems.
• Respond to requests via helpdesk, inboxes and call queue.
• Administer bespoke IT systems, with training as needed.
• Assist IT procurement, stock management and supplier relationships.
• Contribute to IT projects with the wider IT team.
• Take part in an out-of-hours on-call rota.
• Work at height and follow health and safety procedures.

Skills

IT support

CCTV systems

Access control

Wireless networking

Troubleshooting

Team collaboration

Tools

CCTV hardware

Wireless infrastructure

Access control hardware

Job description

I'm working with an established transport and logistics company in Dublin that is looking to appoint an IT Support Engineer.

This is a hands-on role supporting IT across the company's Dublin site. You'll work across user support, wireless and network infrastructure, CCTV and access control, with plenty of variety in the working environment.

The role is fully site-based, five days per week in Dublin, with travel to other sites. It will suit someone who enjoys practical work and is comfortable in challenging conditions.

IT Support Engineer

Location: Dublin, fully on site
Hours: 40 hours per week
Salary: Confidential
Notice period: A four-week notice period is acceptable

About the Company

Our client operates in the transport and logistics sector, with IT systems supporting staff across Irish sites. The IT team plays an important role in keeping day-to-day operations running smoothly.

The Role

You'll provide local and remote IT support across the company's sites. Alongside supporting computers, software and users, you'll help maintain and install wireless and network infrastructure, CCTV and access control systems.

This is a varied role that combines IT support with practical, site-based work. You'll need to be comfortable working at height, moving around vessels and working outdoors in challenging conditions.

Key Responsibilities

• Provide IT support across Irish sites.
• Install, maintain and troubleshoot wireless and network infrastructure.
• Support PCs, associated equipment and business software.
• Install, configure and maintain CCTV and access control systems.
• Monitor and respond to requests through the helpdesk, support inboxes and call queue.
• Administer bespoke IT systems, with training provided where required.
• Support IT procurement, stock management and supplier relationships.
• Contribute to IT projects and work closely with the wider IT team.
• Take part in an out-of-hours on-call rota.
• Work at height when required and follow health and safety procedures.

Experience and Skills

• Hands-on experience in IT support, field service or a similar technical role.
• Practical experience with CCTV and access control systems.
• Experience maintaining or installing wireless networking infrastructure.
• A methodical approach to troubleshooting and managing your workload.
• The ability to work well with colleagues, suppliers and users at all levels.
• Comfortable working in challenging environments, climbing stairs and working at height in a demanding environment.

Relevant qualifications have not been specified as essential. Experience in a similar field-based or industrial IT environment would be useful, and experience with comparable systems can transfer well.

What's on Offer

• 25 days' annual leave.
• Employer pension contribution of 5%, with a 3% employee contribution.
• Life insurance at three times basic salary.
• Sick pay following 12 months' service.
• A varied role supporting operationally important IT systems.
• Training relevant to the role.

We are committed to providing reasonable accommodation to individuals with disabilities throughout the recruitment process. Please let us know if you require any adjustments.