Italian-Speaking Customer Service Rep — Office-Based (Shannon)

FRS Recruitment; Shannon; On-site; EUR 25,000 - 35,000; Full time

Benefits offered by this job

Incentive scheme

Pension after 12 months

INDFRS2

Job summary

FRS Recruitment seeks a Customer Service Representative (Italian speaker) in Shannon to join a multinational team. The position is office-based and targets individuals fluent in Italian with a background in retail/hospitality transitioning to a corporate setting.

You will support customers and colleagues, learn IT tools, gain product knowledge, handle complaints professionally, and contribute to reporting and process improvements in a fast-paced environment.

Qualifications

• Previous Customer Services Experience.
• 1-2 years experience of a fast paced service environment.
• Demonstrable knowledge of achieving group/individual targets.
• Strong understanding of reporting tools and techniques.
• Strong PC skills including use of Excel.

Responsibilities

• Manage tasks, provide excellent service to customers and colleagues.
• Learn and utilise IT tools and systems.
• Become an expert in products, transit times, bookings, and tracking.
• Handle complaints and claims professionally.
• Analyse reports and collaborate with the team.
• Stay organised with emails and tasks.
• Maintain accurate intranet information.
• Contribute to process development.
• Escalate customer issues promptly.
• Follow established standards and procedures.
• Take on additional tasks as assigned.

Skills

Italian language

Customer service

Excel

Reporting tools

PC skills

Job description

FRS Recruitment seeks a Customer Service Representative (Italian speaker) in Shannon to join a multinational team. The position is office-based and targets individuals fluent in Italian with a background in retail/hospitality transitioning to a corporate setting.

You will support customers and colleagues, learn IT tools, gain product knowledge, handle complaints professionally, and contribute to reporting and process improvements in a fast-paced environment.