Italian Customer Support & Content Ops Specialist

FH Collective Academy; Dublin; On-site; EUR 11,718 - 15,066; Full time

Benefits offered by this job

Paid training

Private health insurance

Holiday and Christmas bonuses

International work environment

Employee discounts

Job summary

FH Collective Academy is looking for Italian-speaking professionals to work in various projects within a leading international BPO in Dublin. Responsibilities include providing customer support through various channels and moderating content based on platform policies.

The role requires fluency in Italian and a good command of English, along with strong communication skills and a customer-oriented mindset. Offering competitive compensation and additional benefits like paid training and health insurance.

Qualifications

• Fluent in Italian and good command of English.
• Strong communication and customer service skills required.
• Ability to work in a multicultural environment.

Responsibilities

• Support customers via phone, email, and chat.
• Resolve account, payment, and service-related queries.
• Moderate online content following platform policies.
• Manage reservations and customer requests.
• Process documentation and operational tasks.

Skills

Fluent Italian (C1–C2)

Good command of English (B2+)

Strong communication skills

Customer-oriented mindset

Experience in customer service or content moderation

Job description

FH Collective Academy is looking for Italian-speaking professionals to work in various projects within a leading international BPO in Dublin. Responsibilities include providing customer support through various channels and moderating content based on platform policies.

The role requires fluency in Italian and a good command of English, along with strong communication skills and a customer-oriented mindset. Offering competitive compensation and additional benefits like paid training and health insurance.