Bilingual Customer Service Rep – Fast-Paced, Corporate Role

FRS Recruitment; Shannon; On-site; EUR 22,000 - 28,000; Full time

Benefits offered by this job

Pension (after 12 months)

Job summary

FRS Recruitment in Shannon, Republic of Ireland, seeks an English-speaking and multilingual Customer Service Representative to join a growing multinational team. This is ideal for candidates with retail or hospitality backgrounds transitioning to a corporate setting.

The role offers progression and exposure to IT tools, products, and processes. The position emphasizes service excellence, targets, and rapport building with customers.

Qualifications

• Previous Customer Service Experience
• 1–2 years in a fast-paced service environment
• Proven ability to meet group/individual targets
• Strong knowledge of reporting tools and techniques
• Solid PC skills including Excel

Responsibilities

• Manage tasks, provide excellent service to customers and colleagues.
• Learn and utilise IT tools and systems.
• Become an expert in products, transit times, bookings, and tracking.
• Handle complaints and claims professionally.
• Analyse reports and collaborate with the team.
• Stay organised with emails and tasks.
• Maintain accurate intranet information.
• Contribute to process development.
• Escalate customer issues promptly.
• Follow established standards and procedures.
• Take on additional tasks as assigned.

Skills

Customer Service

Multilingual communication

Tools

Excel

Job description

FRS Recruitment in Shannon, Republic of Ireland, seeks an English-speaking and multilingual Customer Service Representative to join a growing multinational team. This is ideal for candidates with retail or hospitality backgrounds transitioning to a corporate setting.

The role offers progression and exposure to IT tools, products, and processes. The position emphasizes service excellence, targets, and rapport building with customers.