Italian Speakers | Customer Support, Content Moderation & Operations in Lisbon

FH Collective Academy; Dublin; On-site; EUR 11,718 - 15,066; Full time

Benefits offered by this job

Paid training

Private health insurance

Holiday and Christmas bonuses

International work environment

Employee discounts

Job summary

FH Collective Academy is looking for Italian-speaking professionals to work in various projects within a leading international BPO in Dublin. Responsibilities include providing customer support through various channels and moderating content based on platform policies.

The role requires fluency in Italian and a good command of English, along with strong communication skills and a customer-oriented mindset. Offering competitive compensation and additional benefits like paid training and health insurance.

Qualifications

• Fluent in Italian and good command of English.
• Strong communication and customer service skills required.
• Ability to work in a multicultural environment.

Responsibilities

• Support customers via phone, email, and chat.
• Resolve account, payment, and service-related queries.
• Moderate online content following platform policies.
• Manage reservations and customer requests.
• Process documentation and operational tasks.

Skills

Fluent Italian (C1–C2)

Good command of English (B2+)

Strong communication skills

Customer-oriented mindset

Experience in customer service or content moderation

Job description

We are currently hiring Italian‑speaking professionals for multiple projects within a leading international BPO company in Lisbon.

These opportunities cover industries such as Social Media, Healthcare, Travel, Hospitality and Customer Experience.

COMPENSATION & RELOCATION PACKAGE

Average gross monthly package: €1,350

OR

€1,050 gross monthly package + accommodation package

For candidates relocating from outside the Lisbon area, company accommodation is available (Private room in a shared apartment, utilities included).

START DATES

• 22 June 2026 – 15 July 2026

Several projects are available, and candidates will be matched according to their experience, skills and business needs.

AVAILABLE AREAS

Customer Support, Content Moderation, Digital Operations, Payments & Order Support, Social Media Operations, Travel & Hospitality Services

ADDITIONAL BENEFITS

• Paid training
• Private health insurance
• Holiday and Christmas bonuses
• International work environment
• Employee discounts and company perks
• Career growth opportunities

WHAT YOU'LL DO

Depending on the project, responsibilities may include:

• Supporting customers via phone, email and chat
• Resolving account, payment, order and service–related queries
• Reviewing and moderating online content according to platform policies
• Managing reservations and customer requests
• Processing documentation and operational tasks
• Collaborating with internal teams to resolve complex cases
• Delivering high-quality customer experiences

REQUIREMENTS

• Fluent Italian (C1–C2)
• Good command of English (B2+)
• Strong communication skills
• Customer–oriented mindset
• Previous experience in customer service, hospitality, content moderation, sales or operations is a plus
• Ability to work in a multicultural environment
• Flexibility to work rotational schedules when required