Italian Speakers | Customer Support, Content Moderation & Operations in Lisbon

FH Collective Academy; Dublin; Presencial; EUR 11.718 - 15.066; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid training

Private health insurance

Holiday and Christmas bonuses

International work environment

Employee discounts

Descripción de la vacante

FH Collective Academy is looking for Italian-speaking professionals to work in various projects within a leading international BPO in Dublin. Responsibilities include providing customer support through various channels and moderating content based on platform policies.

The role requires fluency in Italian and a good command of English, along with strong communication skills and a customer-oriented mindset. Offering competitive compensation and additional benefits like paid training and health insurance.

Formación

• Fluent in Italian and good command of English.
• Strong communication and customer service skills required.
• Ability to work in a multicultural environment.

Responsabilidades

• Support customers via phone, email, and chat.
• Resolve account, payment, and service-related queries.
• Moderate online content following platform policies.
• Manage reservations and customer requests.
• Process documentation and operational tasks.

Conocimientos

Fluent Italian (C1–C2)

Good command of English (B2+)

Strong communication skills

Customer-oriented mindset

Experience in customer service or content moderation

Descripción del empleo

We are currently hiring Italian‑speaking professionals for multiple projects within a leading international BPO company in Lisbon.

These opportunities cover industries such as Social Media, Healthcare, Travel, Hospitality and Customer Experience.

COMPENSATION & RELOCATION PACKAGE

Average gross monthly package: €1,350

OR

€1,050 gross monthly package + accommodation package

For candidates relocating from outside the Lisbon area, company accommodation is available (Private room in a shared apartment, utilities included).

START DATES

• 22 June 2026 – 15 July 2026

Several projects are available, and candidates will be matched according to their experience, skills and business needs.

AVAILABLE AREAS

Customer Support, Content Moderation, Digital Operations, Payments & Order Support, Social Media Operations, Travel & Hospitality Services

ADDITIONAL BENEFITS

• Paid training
• Private health insurance
• Holiday and Christmas bonuses
• International work environment
• Employee discounts and company perks
• Career growth opportunities

WHAT YOU'LL DO

Depending on the project, responsibilities may include:

• Supporting customers via phone, email and chat
• Resolving account, payment, order and service–related queries
• Reviewing and moderating online content according to platform policies
• Managing reservations and customer requests
• Processing documentation and operational tasks
• Collaborating with internal teams to resolve complex cases
• Delivering high-quality customer experiences

REQUIREMENTS

• Fluent Italian (C1–C2)
• Good command of English (B2+)
• Strong communication skills
• Customer–oriented mindset
• Previous experience in customer service, hospitality, content moderation, sales or operations is a plus
• Ability to work in a multicultural environment
• Flexibility to work rotational schedules when required