Italian Quality Expert Reviewer in Dublin, Ireland

JobSquad ApS; Dublin; On-site; EUR 42,000 - 62,000; Full time

Benefits offered by this job

Full-time Dublin

Shift-based schedule

Bonus

Training

Private healthcare

Annual leave + holidays

Pension

Job summary

JobSquad ApS in Dublin city centre is seeking an experienced content reviewer for our Italian team. You will assess high-risk moderation decisions, ensure policy accuracy, and contribute to a culture of quality and fairness.

You will audit sensitive content, provide constructive feedback to moderators, identify policy gaps, and collaborate with operations to meet daily productivity and quality targets in a fast-paced environment.

Qualifications

• Fluent in Italian and strong English (C1 minimum).
• Proven content moderation experience.
• Emotional resilience and professionalism when reviewing sensitive content.
• Strong policy interpretation skills and sound decision-making.
• High attention to detail with an analytical mindset and clear feedback.

Responsibilities

• Conduct detailed quality reviews of moderation decisions across multiple workflows.
• Audit cases involving sensitive content including hate speech, violence, self-harm, sexual content, fraud and impersonation.
• Review escalated and high-risk cases, assessing policy application accuracy.
• Provide structured, actionable feedback to moderators to improve accuracy and policy alignment.
• Identify error trends, policy gaps, and training opportunities.
• Support calibration sessions to ensure consistent decision-making across teams.
• Apply cultural and regional knowledge of the Italian market when making nuanced decisions.
• Partner with operations and policy stakeholders to maintain high quality standards.
• Meet daily productivity and quality targets in a fast-paced environment.

Skills

Fluent Italian

Strong English (C1)

Content moderation experience

Attention to detail

Emotional resilience

Job description

Reference: RyGR

About Dublin

Dublin, the capital of Ireland, is a bustling European hub known for its rich history, cultural heritage, and vibrant social scene. With its welcoming atmosphere, thriving tech industry, and countless pubs, restaurants, and live music venues, Dublin offers both career opportunities and a lively lifestyle. From the cobbled streets of Temple Bar to the scenic Dublin Bay, this city has something for everyone.

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The job

Start working for a globally established digital business services employer, that supports major international brands across customer experience and online safety operations. Known for the structured onboarding, clear performance standards, and genuine development opportunities, the organisation offers a professional environment where quality, consistency, and continuous improvement are taken seriously. The office is based in the Dublin city center, where different internationals teams operate. They are looking for an experienced content reviewer to join their Italian team.

You’ll review complex, high-risk moderation decisions, spot trends and gaps, and raise the quality bar across the team. This is a critical thinking role: you won’t just check decisions — you’ll evaluate judgement calls and ensure policy is applied with precision, consistency, and fairness.

Your daily work will include tasks like these:

• Conduct detailed quality reviews of moderation decisions across multiple workflows
• Audit cases involving sensitive content, including hate speech, violent threats, self-harm, sexual content, fraud and impersonation, exploitation, and dangerous organisations
• Review escalated and high-risk cases, assessing whether policy has been applied accurately and consistently
• Provide structured, actionable feedback to moderators to improve accuracy and policy alignment
• Identify error trends, policy gaps, and training opportunities
• Support calibration sessions to ensure consistent decision-making across teams
• Apply cultural and regional knowledge of the Italian market when making nuanced decisions
• Partner with operations and policy stakeholders to maintain high quality standards
• Meet daily productivity and quality targets in a fast-paced environment

We offer

• Fulltime in Dublin from the office in the city center
• Work Monday-Sunday between 08:00-19:00 (shift-based)
• Competitive salary
• Performance bonus (non-contractual, role dependent)
• 4 weeks onsite training
• Private healthcare
• 20 days annual leave + 10 bank holidays
• 4% pension

Your qualifications

Fluent in Italian and strong in English (C1 minimum).

Proven content moderation experience

Emotional resilience and professionalism when reviewing sensitive content

Strong policy interpretation skills and sound decision-making

High attention to detail with an analytical mindset and the ability to deliver clear, constructive feedback

Still have questions about this position? Contact us at [e-mail] - our recruiters are happy to help!