Italian Customer Onboarding and Success Manager

Cross Border Talents; Dublin; Remote; EUR 80,000 - 100,000; Full time

Job summary

A leading talent management firm is seeking an Italian Customer Onboarding and Success Manager to manage client onboarding processes and provide technical support. The ideal candidate will have at least 2 years of experience in account management or client-facing roles, be fluent in Italian and English, and possess strong project management skills. This position offers a competitive salary, performance bonuses, and opportunities for professional growth.

Benefits

Competitive salary

Performance bonuses

Professional growth opportunities

Supportive team culture

Qualifications

• At least 2 years in account management, technical support, or client-facing roles.
• C2 or fluent in Italian with excellent English proficiency.
• Strong organizational skills and analytical abilities.

Responsibilities

• Manage the onboarding process for new clients.
• Provide clients with technical support and guidance.
• Develop long-term partnership with clients.
• Drive success by managing accounts directly.
• Collaborate with cross-functional teams.
• Keep up-to-date with industry trends.

Skills

Account management

Technical support

Client relationship building

Project management

Communication

Adaptability

Job description

Overview

Italian Customer Onboarding and Success Manager

Career Opportunity: Customer Onboarding and Success Manager (Italian-Speaking)

Location: Remote within Ireland or Hybrid in Dublin

Employment Type: Full-time, Temporary Contract

Compensation: Base salary + bonus

Responsibilities

• Lead Client Onboarding: Manage the onboarding process for new clients, ensuring a smooth integration of our products with their existing systems and infrastructure.
• Technical Expertise: Stay informed about software integrations and technical requirements, providing clients with top-tier support and guidance.
• Client Relationship Building: Develop and nurture long-term partnerships by delivering exceptional support throughout the client journey.
• Account Management: Drive success by managing accounts directly, meeting and exceeding sales targets, and identifying key growth opportunities.
• Collaborate Cross-Functionally: Partner with sales, marketing, product, and engineering teams to deliver high-quality resources and ensure a seamless client experience.
• Industry Insight: Keep up-to-date with industry trends and competitive products, sharing valuable insights with clients and the internal team.

Qualifications

• Experience: At least 2 years in account management, technical support, or client-facing roles, ideally within SaaS, IT services, or online marketplaces.
• Language Skills: C2 or fluent in Italian with excellent English proficiency.
• Project Management & Communication Skills: Strong organizational skills, analytical abilities, and excellent communication.
• Adaptability: Thrive in both strategic and tactical roles, able to navigate dynamic and fast-paced environments.

What We Offer

• Competitive Package: Salary + performance bonuses based on your experience and results.
• Team Culture: Join a positive, dynamic, and creative team with a supportive work environment.
• Professional Growth: Access to tools and guidance to help you reach your full potential.
• Career Possibility: Temporary contract with the potential for extension based on performance and market conditions.

Ready to take the next step in your career? Apply now to join a team dedicated to making a meaningful impact on client success!