Bilingual Italian/English SaaS Support Specialist

Clio; Dublin; Hybrid; EUR 38,000 - 52,000; Full time

Benefits offered by this job

Hybrid work environment

Health benefits

Dental coverage

Office in Dublin

Job summary

Clio is seeking an Italian/English speaking Customer Support Specialist to join our Dublin hub. You will handle inbound requests in Italian and English, become a product expert, and help customers use Clio more efficiently.

You’ll work with Product, Sales, and Customer Success teams to grow the Italian market, balance language usage, and contribute to a high-performing culture in a hybrid Dublin office environment.

Qualifications

• Native or fluent Italian and professional fluency in English.
• Experience providing exceptional customer service and problem solving.
• Strong sense of ownership and ability to work in a fast-changing environment.
• Bachelor’s degree, diploma, or equivalent experience.
• Excellent analytical and written communication skills.

Responsibilities

• Handle inbound support requests by phone, chat, and email in Italian and English.
• Diagnose, troubleshoot, and resolve product issues to provide solutions.
• Act as a trusted advisor, coaching customers to use Clio effectively.
• Own customer issues end to end and coordinate with internal teams.
• Identify opportunities to upsell/add-on products and connect with the right teams.
• Capture feedback to inform product teams and help grow Clio in Italy.

Skills

Italian language

English language

Customer service

Problem solving

Ownership / initiative

Education

Bachelor's degree

Job description

Clio is seeking an Italian/English speaking Customer Support Specialist to join our Dublin hub. You will handle inbound requests in Italian and English, become a product expert, and help customers use Clio more efficiently.

You’ll work with Product, Sales, and Customer Success teams to grow the Italian market, balance language usage, and contribute to a high-performing culture in a hybrid Dublin office environment.