IT Support Technician - Onsite at Luxury Castle Estate

Ashford Castle - part of The Red Carnation Hotel Collection; Connacht; On-site; EUR 32,000 - 52,000; Full time

Benefits offered by this job

Discounted accommodation rates

Annual staff events

Free meals on duty

Employee assistance programme

Staff accommodation available with sh​

Job summary

Ashford Castle Estate is seeking an IT Support Technician to join the IT team on-site in Cong, County Mayo, Ireland. Responsibilities include first-line support, device setup, and ticket management to keep users productive and secure.

You will work 9am–5:30pm, five days over seven, with a focus on prompt problem solving and effective communication across teams. This role offers full-time employment within the Red Carnation Hotel Collection.

Qualifications

• Previous IT support or helpdesk experience.
• Strong troubleshooting and problem solving skills.
• Good understanding of Windows, Microsoft 365, and common business apps.
• Familiarity with hardware, networking, and system administration concepts.
• Excellent communication and customer service skills.

Responsibilities

• Provide first-line IT support to users, resolve hardware, software, and network issues.
• Install, configure, and maintain computers, printers, phones, and IT equipment.
• Log, track, and resolve support tickets promptly.
• Assist with user account management and access requests.
• Support IT system security, documentation, and asset records.
• Escalate complex issues and assist with IT projects.

Skills

IT support

Troubleshooting

Windows 10/11

Microsoft 365

Networking basics

Customer service

Documentation

Education

IT qualification/certification

Job description

Ashford Castle Estate is seeking an IT Support Technician to join the IT team on-site in Cong, County Mayo, Ireland. Responsibilities include first-line support, device setup, and ticket management to keep users productive and secure.

You will work 9am–5:30pm, five days over seven, with a focus on prompt problem solving and effective communication across teams. This role offers full-time employment within the Red Carnation Hotel Collection.