IT Support Technician

Ashford Castle - part of The Red Carnation Hotel Collection; Connacht; Vor Ort; EUR 32.000 - 52.000; Vollzeit

Benefits dieser Stelle

Discounted accommodation rates

Annual staff events

Free meals on duty

Employee assistance programme

Staff accommodation available with sh​

Zusammenfassung

Ashford Castle Estate is seeking an IT Support Technician to join the IT team on-site in Cong, County Mayo, Ireland. Responsibilities include first-line support, device setup, and ticket management to keep users productive and secure.

You will work 9am–5:30pm, five days over seven, with a focus on prompt problem solving and effective communication across teams. This role offers full-time employment within the Red Carnation Hotel Collection.

Qualifikationen

• Previous IT support or helpdesk experience.
• Strong troubleshooting and problem solving skills.
• Good understanding of Windows, Microsoft 365, and common business apps.
• Familiarity with hardware, networking, and system administration concepts.
• Excellent communication and customer service skills.

Aufgaben

• Provide first-line IT support to users, resolve hardware, software, and network issues.
• Install, configure, and maintain computers, printers, phones, and IT equipment.
• Log, track, and resolve support tickets promptly.
• Assist with user account management and access requests.
• Support IT system security, documentation, and asset records.
• Escalate complex issues and assist with IT projects.

Kenntnisse

IT support

Troubleshooting

Windows 10/11

Microsoft 365

Networking basics

Customer service

Documentation

Ausbildung

IT qualification/certification

Jobbeschreibung

IT Support Technician *Ashford Castle Estate in Ireland*

We are currently seeking a reliable and proactive IT Support Technician to join our IT team at Ashford Estate. This role is responsible for providing first-line technical support, maintaining IT systems and equipment, and ensuring colleagues receive timely and effective assistance with hardware, software, and network-related issues.

The only Double Forbes Five-Star Hotel in the UK & Ireland.

Awarded Two MICHELIN Keys for the second consecutive year in 2026.

Location: Cong, County Mayo, Ireland / Onsite.

Department: IT

Working pattern: Full-time contract / 5 days over 7 days / 9am - 5:30pm

Who are we?

Ashford Castle is a true icon of Irish heritage and hospitality. Beyond its grand stone gates lies an unforgettable experience. Once home to the Guinness family, this 800-year-old castle offers award-winning luxury, exceptional dining, a world-class spa, and a passionate team dedicated to creating unforgettable moments.

As part of the Red Carnation Hotel Collection, a family-owned and operated business, we are committed to delivering warm hospitality, exceptional service, and memorable dining experiences for every guest.

What's in it for you?

• Professional, award winning training and development opportunities.
• Discounted accommodation rates with Red Carnation Hotel Collection.
• Annual Staff Appreciation Party and other Employee Recognition Events.
• Discounted rates with many local businesses and third party service providers (including Estate Activities).
• Discounted staff accommodation available on and off site, with shuttle service to the estate.
• Free meals on duty.
• Complimentary dry cleaning of business attire.
• Recommend friend and family bonus scheme.
• Two paid volunteering days each year.
• Holiday allowance starting at 20 days plus 9 public holidays.
• Hotel based recognition incentives.
• Free access to Employee Assistance Programme.

Key Responsibilities of an IT Support Technician:

• Provide first-line IT support to users, resolving hardware, software, and network issues.
• Install, configure, and maintain computers, printers, phones, and other IT equipment.
• Log, track, and resolve support tickets in a timely and professional manner.
• Assist with user account management, password resets, and system access requests.
• Support the maintenance and security of IT systems, networks, and devices.
• Troubleshoot technical issues and Escalate complex problems when required.
• Assist with system upgrades, software installations, and IT projects.
• Maintain accurate IT documentation, asset registers, and inventory records.
• Provide user training and guidance on IT systems and best practices.
• Ensure IT services are delivered in line with company policies, procedures, and security standards.

What are we looking for?

• Have previous experience in an IT support, helpdesk, or technical support role.
• Possess strong troubleshooting and problem-solving skills.
• Have a good understanding of Microsoft Windows, Microsoft 365, and common business applications.
• Be familiar with computer hardware, networking, and system administration concepts.
• Demonstrate excellent communication and customer service skills.
• Be organised, detail-oriented, and able to manage multiple priorities.
• Hold a relevant IT qualification or certification (desirable).

We are committed to creating an inclusive environment for all employees.

We are an equal opportunities employer. The successful candidate must also be legally eligible to work in Ireland.