Luxury Hotel Duty Manager — Guest Experience Leader

Red Carnation Hotels Ltd.

Cong

On-site

EUR 40,000 - 60,000

Full time

5 days ago

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Benefits offered by this job

Training & development

Discounted staff rates

Employee events

Local business discounts

Free meals on duty

Dry cleaning of attire

Volunteer days

Annual leave 25 days

Job summary

Ashford Castle, part of Red Carnation Hotels Ltd., is seeking a full-time Duty Manager to deliver luxury guest service and oversee daily hotel operations in Cong, County Mayo, Ireland. The role requires leading teams on shift, addressing guest needs, and maintaining the highest standards across front and back-of-house operations.

You'll join a renowned luxury collection known for exceptional service, with opportunities for training, staff benefits, and development within a historic 800-year-old

Qualifications

Experience in luxury hotel environment preferred.
Strong leadership and communication skills required.
Ability to manage multiple tasks efficiently and proactively.

Responsibilities

Oversee daily hotel operations to maintain top guest satisfaction.
Assist with front and back-of-house coordination during shifts.
Resolve guest complaints promptly and follow up to ensure satisfaction.
Support Heads of Departments to coordinate daily tasks and staffing.
Monitor health, safety and compliance during shifts to ensure a secure environment.
Lead and motivate team on shift to meet service standards.

Skills

Leadership

Guest service

Communication

Organisational skills

Problem solving

Calm under pressure

Job description

You'll join a renowned luxury collection known for exceptional service, with opportunities for training, staff benefits, and development within a historic 800-year-old

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