Luxury Hotel IT Support Specialist

Red Carnation Hotels Ltd.; Cong; On-site; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Training & development

Discounted hotel stays

Employee recognition events

Discounts with local businesses

Subsidised accommodation

Free meals on duty

Dry cleaning of attire

Refer-a-friend bonus

Volunteer days

Holiday allowance up to 25 days

Recognition incentives

Employee assistance programme

Job summary

Red Carnation Hotels Ltd. operates Ashford Castle, a renowned luxury hotel. We are seeking an IT Support Technician to provide first-line IT support for staff, maintain devices, and resolve hardware, software, and network issues in a high-service environment.

You will install and maintain computers, printers, and phones, log and track tickets, assist with account management, and contribute to IT security and documentation while delivering excellent user support.

Qualifications

• Experience in IT support or helpdesk roles.
• Strong troubleshooting and problem-solving skills.
• Solid understanding of Windows OS and Microsoft 365.
• Familiar with computer hardware, networking and IT basics.
• Excellent communication and customer service abilities.
• Organised, detail-oriented, and able to manage multiple priorities.
• Ability to work independently and within a team.
• Relevant IT qualification or certification is desirable.
• Genuine interest in technology and continuous learning.

Responsibilities

• Provide first-line IT support to staff, resolving hardware, software, and network issues.
• Install, configure and maintain computers, printers, phones, and other IT equipment.
• Log, track, and resolve support tickets promptly and professionally.
• Assist with user accounts, password resets and access requests.
• Support maintenance and security of IT systems, networks and devices.
• Troubleshoot issues and escalate complex problems as needed.
• Assist with system upgrades, software installs and IT projects.
• Maintain accurate IT documentation and asset registers.
• Provide user training and guidance on IT best practices.
• Ensure IT services align with company policies and security standards.

Skills

IT support experience

Troubleshooting

Windows

Microsoft 365

Hardware & networking

Customer service

Organised

Teamwork

Proactive

Education

IT qualification or certification

Job description

Red Carnation Hotels Ltd. operates Ashford Castle, a renowned luxury hotel. We are seeking an IT Support Technician to provide first-line IT support for staff, maintain devices, and resolve hardware, software, and network issues in a high-service environment.

You will install and maintain computers, printers, and phones, log and track tickets, assist with account management, and contribute to IT security and documentation while delivering excellent user support.