IT Support Technician | Luxury Hotel (First-Line)

The Red Carnation Hotel Collection; Ashford; On-site; EUR 28,000 - 36,000; Full time

Benefits offered by this job

Professional training and development

Discounted accommodation rates

Employee Recognition Events

Discounted rates with local businesses

Subsidised accommodation

Free meals on duty

Dry cleaning for attire

Volunteer days

Holiday allowance up to 25 days

Employee Assistance Programme

Job summary

The Red Carnation Hotel Collection is seeking an IT Support Technician to join the IT team at Ashford Castle, a luxury hotel. You will provide first-line IT support, maintain IT systems and devices, and ensure timely assistance for colleagues with hardware, software, and network issues.

Ideal candidates have proven IT support experience, strong troubleshooting, and solid knowledge of Windows and Microsoft 365.

Qualifications

• Experience in IT support, helpdesk, or technical support.
• Strong troubleshooting and problem-solving skills.
• Good understanding of Microsoft Windows, Microsoft 365, and common business applications.
• Familiar with computer hardware, networking, and system administration concepts.
• Excellent communication and customer service skills.
• Organised, detail-oriented, and able to manage multiple priorities.
• Able to work independently and as part of a team.
• Desirable IT qualification or certification.
• Genuine interest in technology and continuous learning.

Responsibilities

• Provide first-line IT support to users, resolving hardware, software, and network issues.
• Install, configure, and maintain computers, printers, phones, and other IT equipment.
• Log, track, and resolve support tickets in a timely and professional manner.
• Assist with user account management, password resets, and system access requests.
• Support the maintenance and security of IT systems, networks, and devices.
• Troubleshoot technical issues and elevate complex problems when required.
• Assist with system upgrades, software installations, and IT projects.
• Maintain accurate IT documentation, asset registers, and inventory records.
• Provide user training and guidance on IT systems and best practices.
• Ensure IT services are delivered in line with company policies, procedures, and security standards.

Skills

IT support experience

Troubleshooting skills

Windows & Microsoft 365

Hardware, software & network basics

Excellent communication

Organised & detail-oriented

Education

IT qualification or certification

Tools

Microsoft Windows

Microsoft 365

Printers & peripherals

Networking basics

Job description

The Red Carnation Hotel Collection is seeking an IT Support Technician to join the IT team at Ashford Castle, a luxury hotel. You will provide first-line IT support, maintain IT systems and devices, and ensure timely assistance for colleagues with hardware, software, and network issues.

Ideal candidates have proven IT support experience, strong troubleshooting, and solid knowledge of Windows and Microsoft 365.