IT Support Technician

The Red Carnation Hotel Collection; Ashford; On-site; EUR 28,000 - 36,000; Full time

Benefits offered by this job

Professional training and development

Discounted accommodation rates

Employee Recognition Events

Discounted rates with local businesses

Subsidised accommodation

Free meals on duty

Dry cleaning for attire

Volunteer days

Holiday allowance up to 25 days

Employee Assistance Programme

Job summary

The Red Carnation Hotel Collection is seeking an IT Support Technician to join the IT team at Ashford Castle, a luxury hotel. You will provide first-line IT support, maintain IT systems and devices, and ensure timely assistance for colleagues with hardware, software, and network issues.

Ideal candidates have proven IT support experience, strong troubleshooting, and solid knowledge of Windows and Microsoft 365.

Qualifications

• Experience in IT support, helpdesk, or technical support.
• Strong troubleshooting and problem-solving skills.
• Good understanding of Microsoft Windows, Microsoft 365, and common business applications.
• Familiar with computer hardware, networking, and system administration concepts.
• Excellent communication and customer service skills.
• Organised, detail-oriented, and able to manage multiple priorities.
• Able to work independently and as part of a team.
• Desirable IT qualification or certification.
• Genuine interest in technology and continuous learning.

Responsibilities

• Provide first-line IT support to users, resolving hardware, software, and network issues.
• Install, configure, and maintain computers, printers, phones, and other IT equipment.
• Log, track, and resolve support tickets in a timely and professional manner.
• Assist with user account management, password resets, and system access requests.
• Support the maintenance and security of IT systems, networks, and devices.
• Troubleshoot technical issues and elevate complex problems when required.
• Assist with system upgrades, software installations, and IT projects.
• Maintain accurate IT documentation, asset registers, and inventory records.
• Provide user training and guidance on IT systems and best practices.
• Ensure IT services are delivered in line with company policies, procedures, and security standards.

Skills

IT support experience

Troubleshooting skills

Windows & Microsoft 365

Hardware, software & network basics

Excellent communication

Organised & detail-oriented

Education

IT qualification or certification

Tools

Microsoft Windows

Microsoft 365

Printers & peripherals

Networking basics

Job description

IT Support Technician - Luxury Hotel

We are currently seeking a reliable and proactive IT Support Technician to join our IT team at our luxury hotel. This role is responsible for providing first-line technical support, maintaining IT systems and equipment, and ensuring colleagues receive timely and effective assistance with hardware, software, and network-related issues.

What's in it for you?

• Professional, award winning training and development opportunities
• Discounted accommodation rates with Red Carnation Hotel Collection
• Employee Recognition Events
• Discounted rates with many local businesses and third party service providers (including Estate Activities)
• Heavily subsidised accommodation (subject to availability)
• Free meals on duty
• Complimentary dry cleaning of business attire
• Recommend friend and family bonus scheme
• Two paid volunteering days each year
• Holiday allowance increasing with length of service up to 25 days
• Hotel based recognition incentives
• Free access to Employee Assistance Programme

Who are we?

In choosing to join Ashford Castle, you become part of a significant piece of history, both of Ireland and the Red Carnation Hotel Collection. Through the grand stone gates, a royal adventure begins. This remarkable 800-year-old castle, widely recognised as Ireland’s top hotel destination and once home to the Guinness family, is exceptional in every sense. Discover exquisite interiors, delicious cuisine, a wealth of unique activities and a state-of-the-art spa. The extraordinary characters of the castle passionately care about each and every guest experience. Ashford Castle, voted No. 1 in Top 10 Resort Hotels in the UK and Ireland in Travel + Leisure 'World's Best' Awards 2020 and awarded Five Stars by Forbes Travel Guide 2021 and retained in 2024.

Key Responsibilities of an IT Support Technician:

• Provide first-line IT support to users, resolving hardware, software, and network issues.
• Install, configure, and maintain computers, printers, phones, and other IT equipment.
• Log, track, and resolve support tickets in a timely and professional manner.
• Assist with user account management, password resets, and system access requests.
• Support the maintenance and security of IT systems, networks, and devices.
• Troubleshoot technical issues and elevate complex problems when required.
• Assist with system upgrades, software installations, and IT projects.
• Maintain accurate IT documentation, asset registers, and inventory records.
• Provide user training and guidance on IT systems and best practices.
• Ensure IT services are delivered in line with company policies, procedures, and security standards.

What are we looking for?

• Have previous experience in an IT support, helpdesk, or technical support role.
• Possess strong troubleshooting and problem-solving skills.
• Have a good understanding of Microsoft Windows, Microsoft 365, and common business applications.
• Be familiar with computer hardware, networking, and system administration concepts.
• Demonstrate excellent communication and customer service skills.
• Be organised, detail-oriented, and able to manage multiple priorities.
• Have the ability to work independently and as part of a team.
• Be proactive, adaptable, and committed to providing excellent user support.
• Hold a relevant IT qualification or certification (desirable).
• Have a genuine interest in technology and continuous learning.

Red Carnation Hotels is an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

As part of the recruitment process, we may electronically scan and securely store a copy of your passport, visa and/or ID card for the purpose of verifying the authenticity of the document and establishing your Right to Work in the Republic of Ireland, in line with statutory requirements.

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