IT Support Technician: Helpdesk & Network Specialist

Portwest; Connacht; On-site; EUR 35,000 - 52,000; Full time

Job summary

Portwest, a leading global manufacturer of safety wear, workwear and PPE, seeks an IT Support Technician in Westport, Co. Mayo on a permanent basis, reporting to the Helpdesk Team Lead.

The role focuses on providing technical support, assisting users with IT issues, and helping manage small IT projects. The ideal candidate will have at least 2 years of IT support experience, strong knowledge of Windows and Microsoft 365, SharePoint, and basic networking.

Qualifications

• Minimum 2 years' experience in IT Support, Service Desk or similar technical role.
• Good working knowledge of Windows operating systems, Microsoft 365 applications and SharePoint.
• Experience with Microsoft Entra ID, user account management and access permissions.
• Basic understanding of networking, hardware, software and IT security principles.
• Familiarity with Windows Server environments and virtualisation technologies would be advantageous.
• Experience using IT ticketing systems to manage and resolve support requests.
• Strong troubleshooting and problem-solving skills, with the ability to diagnose and resolve technical issues.
• Excellent communication and customer service skills, with a proactive and collaborative approach.

Responsibilities

• Provide prompt and effective technical assistance to end‑users.
• Troubleshoot hardware, software, and network issues.
• Resolve incidents related to desktops, laptops, printers, and mobile devices.
• Log and track support requests.
• Maintain excellent customer service
• Assist in managing and delivering small IT systems projects.
• Perform periodic server maintenance and apply updates and firmware upgrades.

Skills

Troubleshooting

Customer service

Communication

Windows OS

Microsoft 365

SharePoint

Microsoft Entra ID

IT ticketing systems

Networking basics

Tools

Windows Server

Virtualisation

Firewalls

Switches

VLANs

IT ticketing systems

Job description

Portwest, a leading global manufacturer of safety wear, workwear and PPE, seeks an IT Support Technician in Westport, Co. Mayo on a permanent basis, reporting to the Helpdesk Team Lead.

The role focuses on providing technical support, assisting users with IT issues, and helping manage small IT projects. The ideal candidate will have at least 2 years of IT support experience, strong knowledge of Windows and Microsoft 365, SharePoint, and basic networking.