IT Helpdesk & Projects Specialist

Portwest; Westport; On-site; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Great Place To Work 2024

Private Irish Business of the year –

Gold Ecovadis Sustainability Rating

Job summary

Portwest in Westport, Co. Mayo, is seeking an IT Support Technician on a permanent basis reporting to the Helpdesk Team Lead.

You will provide frontline technical support, manage small IT projects, and ensure the smooth operation of IT systems across the organization. The role requires a minimum of 2 years in IT support or service desk, solid knowledge of Windows OS, Microsoft 365 and SharePoint, and experience with IT ticketing systems.

Qualifications

• Minimum of 2 years’ experience in IT support or service desk, or equivalent.
• Good working knowledge of Windows OS, Microsoft 365 apps and SharePoint.
• Experience with Microsoft Entra ID and access permissions.
• Basic networking, hardware, software and IT security understanding.
• Windows Server and virtualization knowledge is advantageous.
• Experience using IT ticketing systems to manage requests.
• Strong troubleshooting and problem-solving abilities.
• Excellent communication and customer service skills.
• Organised, adaptable and keen to learn new technologies.
• Relevant IT certifications are desirable but not essential.

Responsibilities

• 1st and 2nd level user support to end-users.
• Troubleshoot desktops, laptops, printers and mobile devices.
• Manage and resolve IT issues in a timely manner.
• Configure switches and VLANs; work on firewalls as needed.
• Log, track and close support tickets; maintain service quality.
• Assist in small IT projects and IT system maintenance.
• Perform periodic server maintenance and backups.

Skills

2+ years IT support experience

Windows OS

Microsoft 365

SharePoint

Microsoft Entra ID

Networking fundamentals

IT ticketing systems

Troubleshooting

Customer service

Willing to learn

Job description

Portwest in Westport, Co. Mayo, is seeking an IT Support Technician on a permanent basis reporting to the Helpdesk Team Lead.

You will provide frontline technical support, manage small IT projects, and ensure the smooth operation of IT systems across the organization. The role requires a minimum of 2 years in IT support or service desk, solid knowledge of Windows OS, Microsoft 365 and SharePoint, and experience with IT ticketing systems.