IT Support Technician

Work with the Ireland’s #1 specialist recruitment company; Dublin; On-site; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Company pension

Cycle to work scheme

Free parking

Life insurance

On-site parking

Sick pay

Job summary

Reed Specialist Recruitment Limited in Ireland invites an IT Support Technician to provide frontline IT support across our offices, ports and vessels. The role involves working at height, using power tools, and joining an on‑call rota for out‑of‑hours support.

Ideally you will hold CompTIA A+ and IPAF 3a/3b, with at least two years in a similar IT support role, strong communication, and a valid driving licence.

Qualifications

• 2+ years in IT support role with hands-on hardware and software troubleshooting.
• Able to work at height and in challenging environments on vessels and sites.
• IPAF 3a/3b and CompTIA A+ preferred; driving licence is required.

Responsibilities

• Provide IT support across multiple sites including offices, ports and vessels.

Skills

IT support

Customer service

Communication

Troubleshooting

Education

CompTIA A+

IPAF 3a/3b certification

Tools

CCTV systems

Access Control Systems

Windows OS

Network basics

Job description

IT Support Technician - North/Central Dublin

Role Overview: The position involves providing IT support across multiple sites, including offices, ports, and vessels. The role requires working at height, using power tools, operating in challenging environments, and participating in an on‑call rota for out‑of‑hours support. Candidate will ideally have a IPAF 3a/3b accreditation and qualified to CompTIA A+ (or similar).

Benefits

Company pension Cycle to work scheme Free parking Life insurance On-site parking Sick pay

Key Responsibilities

• This role will require working at height, using various power tools, working in potentially harsh conditions, on-board vessels, work across multiple sites and share the provision of critical out of hours support as part of an on‑call rota
• To provide IT support to all users across our offices, ports and vessels at multiple locations
• To assist with installation and configuration of CCTV equipment and Access Control Systems
• Provide daily operations and systems support to personnel, ensuring smooth and uninterrupted IT services
• Assist employees with the installation, configuration, and ongoing usability of system hardware and software components
• Track, prioritise, and document IT support requests using the designated IT support ticketed request system
• Verify the functionality of hardware and software components, identifying and addressing potential issues promptly
• Troubleshoot hardware and software issues in person, remotely, and via phone, delivering effective solutions to technical challenges
• Participate in ongoing job training and coaching to stay up to date with evolving technologies and best practices
• Adhere to Health and Safety regulations to promote a secure working environment for all employees
• Foster and maintain positive working relationships with colleagues, contributing to a collaborative and supportive team environment
• Collaborate with cross-functional teams to implement, maintain, and improve IT infrastructure and systems
• Maintain a helpdesk system, ensuring accurate tracking, prioritisation, and documentation of support requests
• Escalate complex technical issues to tiered support teams, facilitating efficient resolution and communication
• Providing network and server support onsite and remotely to all group locations. This includes assisting with IT training for network users Deployment and maintenance of PCs, laptops, software, CCTV and related equipment. Support of in-house telephony and network systems Assist in documenting existing, new systems and projects including purchasing of site hardware and software
• To carry out any other tasks within your skill and capability on an as and when required basis

Candidate Profile

Ideally qualified to CompTIA A+ (or similar). Preferably holds IPAF 3a/3b certification. Minimum of 2 years’ experience in a similar IT support role. Strong communication skills, attention to detail, and ability to work under pressure. Reliable, professional, and able to prioritise workload effectively. Flexible approach to working hours, locations, and travel. Capable of working both independently and as part of a team. Must hold a valid driving licence.