IT Support Technician

Portwest; Connacht; On-site; EUR 35,000 - 52,000; Full time

Job summary

Portwest, a leading global manufacturer of safety wear, workwear and PPE, seeks an IT Support Technician in Westport, Co. Mayo on a permanent basis, reporting to the Helpdesk Team Lead.

The role focuses on providing technical support, assisting users with IT issues, and helping manage small IT projects. The ideal candidate will have at least 2 years of IT support experience, strong knowledge of Windows and Microsoft 365, SharePoint, and basic networking.

Qualifications

• Minimum 2 years' experience in IT Support, Service Desk or similar technical role.
• Good working knowledge of Windows operating systems, Microsoft 365 applications and SharePoint.
• Experience with Microsoft Entra ID, user account management and access permissions.
• Basic understanding of networking, hardware, software and IT security principles.
• Familiarity with Windows Server environments and virtualisation technologies would be advantageous.
• Experience using IT ticketing systems to manage and resolve support requests.
• Strong troubleshooting and problem-solving skills, with the ability to diagnose and resolve technical issues.
• Excellent communication and customer service skills, with a proactive and collaborative approach.

Responsibilities

• Provide prompt and effective technical assistance to end‑users.
• Troubleshoot hardware, software, and network issues.
• Resolve incidents related to desktops, laptops, printers, and mobile devices.
• Log and track support requests.
• Maintain excellent customer service
• Assist in managing and delivering small IT systems projects.
• Perform periodic server maintenance and apply updates and firmware upgrades.

Skills

Troubleshooting

Customer service

Communication

Windows OS

Microsoft 365

SharePoint

Microsoft Entra ID

IT ticketing systems

Networking basics

Tools

Windows Server

Virtualisation

Firewalls

Switches

VLANs

IT ticketing systems

Job description

PORTWEST, a leading global manufacturer of safety wear, workwear and PPE is currently seeking applications for the position of IT Support Technician in Westport, Co.Mayo on a permanent basis reporting to the Helpdesk Team Lead. Founded in 1904, Portwest has become one of the fastest growing workwear companies in the world currently employing over 6,000 staff worldwide. With 1400 styles across more than 20 ranges, we design, manufacture and distribute market leading workwear, safety wear and PPE in fully owned production facilities. We’re on a mission to become the world’s most requested PPE and Safety Wear Brand.

Job Summary

As an IT Support Technician, you will play a crucial role in providing technical support to our organization. Your responsibilities will include assisting users with IT-related issues, managing small projects, and ensuring the smooth operation of our IT systems.

Key Responsibilities

• Provide prompt and effective technical assistance to end‑users.
• Troubleshoot hardware, software, and network issues.
• Resolve incidents related to desktops, laptops, printers, and mobile devices.

Networks And VLANs

• Experience working on Firewalls.
• Understand and configure switches and VLANs
• Troubleshoot network connectivity issues.

IT Helpdesk Environment

• Work closely with end-users to address their technical needs.
• Log and track support requests.
• Maintain excellent customer service

Project Management

• Assist in managing and delivering small IT systems projects.
• Collaborate with team members to achieve project goals.

Server Maintenance

• Perform periodic maintenance tasks
• Apply updates, patches, and firmware upgrades.
• Regularly back up and ensure system recovery procedures are in place

Requirements

• Minimum of 2 years' experience in an IT Support, Service Desk or similar technical role, or equivalent practical experience.
• Good working knowledge of Windows operating systems, Microsoft 365 applications and SharePoint.
• Experience with Microsoft Entra ID, user account management and access permissions.
• Basic understanding of networking, hardware, software and IT security principles.
• Familiarity with Windows Server environments and virtualisation technologies would be advantageous.
• Experience using IT ticketing systems to manage and resolve support requests.
• Strong troubleshooting and problem-solving skills, with the ability to diagnose and resolve technical issues.
• Excellent communication and customer service skills, with a proactive and collaborative approach.
• Organised, adaptable and eager to learn new technologies and develop technical skills.
• Relevant IT certifications are desirable but not essential.

Company Awards

• Great Place To Work 2024
• Private Irish Business of the year – Export Industry Awards 2025
• Gold Ecovadis Sustainability Rating 2026

Applicants must have a right to live and work in the relevant jurisdiction.

Portwest is an equal opportunity employer. All applicants will be considered for employment without attention to age, gender, race, religion, sexual orientation, civil status, veteran status, family status, disability status or membership of a minority group.