IT Support Technician

Portwest; Westport; On-site; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Great Place To Work 2024

Private Irish Business of the year –

Gold Ecovadis Sustainability Rating

Job summary

Portwest in Westport, Co. Mayo, is seeking an IT Support Technician on a permanent basis reporting to the Helpdesk Team Lead.

You will provide frontline technical support, manage small IT projects, and ensure the smooth operation of IT systems across the organization. The role requires a minimum of 2 years in IT support or service desk, solid knowledge of Windows OS, Microsoft 365 and SharePoint, and experience with IT ticketing systems.

Qualifications

• Minimum of 2 years’ experience in IT support or service desk, or equivalent.
• Good working knowledge of Windows OS, Microsoft 365 apps and SharePoint.
• Experience with Microsoft Entra ID and access permissions.
• Basic networking, hardware, software and IT security understanding.
• Windows Server and virtualization knowledge is advantageous.
• Experience using IT ticketing systems to manage requests.
• Strong troubleshooting and problem-solving abilities.
• Excellent communication and customer service skills.
• Organised, adaptable and keen to learn new technologies.
• Relevant IT certifications are desirable but not essential.

Responsibilities

• 1st and 2nd level user support to end-users.
• Troubleshoot desktops, laptops, printers and mobile devices.
• Manage and resolve IT issues in a timely manner.
• Configure switches and VLANs; work on firewalls as needed.
• Log, track and close support tickets; maintain service quality.
• Assist in small IT projects and IT system maintenance.
• Perform periodic server maintenance and backups.

Skills

2+ years IT support experience

Windows OS

Microsoft 365

SharePoint

Microsoft Entra ID

Networking fundamentals

IT ticketing systems

Troubleshooting

Customer service

Willing to learn

Job description

PORTWEST , a leading global manufacturer of safety wear, workwear and PPE is currently seeking applications for the position of IT Support Technician in Westport, Co.Mayo on a permanent basis reporting to the Helpdesk Team Lead. Founded in 1904, Portwest has become one of the fastest growing workwear companies in the world currently employing over 6,000 staff worldwide. With 1400 styles across more than 20 ranges, we design, manufacture and distribute market leading workwear, safety wear and PPE in fully owned production facilities. We’re on a mission to become the world’s most requested PPE and Safety Wear Brand.

JOB SUMMARY:

As an IT Support Technician, you will play a crucial role in providing technical support to our organization. Your responsibilities will include assisting users with IT-related issues, managing small projects, and ensuring the smooth operation of our IT systems.

KEY RESPONSIBILITIES:

1st and 2nd Level User Support:

• Provide prompt and effective technical assistance to end-users.
• Troubleshoot hardware, software, and network issues.
• Resolve incidents related to desktops, laptops, printers, and mobile devices.

Networks and VLANs:

• Experience working on Firewalls.
• Understand and configure switches and VLANs
• Troubleshoot network connectivity issues.

IT Helpdesk Environment

• Work closely with end-users to address their technical needs.
• Log and track support requests.
• Maintain excellent customer service

Project Management

• Assist in managing and delivering small IT systems projects.
• Collaborate with team members to achieve project goals.

Server Maintenance:

• Perform periodic maintenance tasks
• Apply updates, patches, and firmware upgrades.
• Regularly back up and ensure system recovery procedures are in place

REQUIREMENTS:

• Minimum of 2 years’ experience in an IT Support, Service Desk or similar technical role, or equivalent practical experience.
• Good working knowledge of Windows operating systems, Microsoft 365 applications and SharePoint.
• Experience with Microsoft Entra ID, user account management and access permissions.
• Basic understanding of networking, hardware, software and IT security principles.
• Familiarity with Windows Server environments and virtualisation technologies would be advantageous.
• Experience using IT ticketing systems to manage and resolve support requests.
• Strong troubleshooting and problem-solving skills, with the ability to diagnose and resolve technical issues.
• Excellent communication and customer service skills, with a proactive and collaborative approach.
• Organised, adaptable and eager to learn new technologies and develop technical skills.
• Relevant IT certifications are desirable but not essential.

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COMPANY AWARDS

• Great Place To Work 2024
• Private Irish Business of the year – Export Industry Awards 2025
• Gold Ecovadis Sustainability Rating 2026

Applicants must have a right to live and work in the relevant jurisdiction.

Portwest is anequalopportunityemployer. All applicants will be considered for employment without attention to age, gender, race, religion, sexual orientation, civil status, veteran status, family status, disability status or membership of a minority group.