IT Support Specialist

MCS Group; Dublin; Hybrid; EUR 40,000 - 50,000; Full time

Benefits offered by this job

Company pension

Private medical insurance

Subsidised gym membership

Company events

On-site parking

Hybrid working

Job summary

MCS Group is seeking an IT Support Specialist in a hybrid Dublin role with travel to client sites. You will provide remote and on-site support, manage service queues, and be the technical contact for client issues while contributing to cloud, networking and security projects.

The role requires MSP experience, strong M365/Azure/Defender expertise, and excellent client communication. A driving licence and Stamp 4/EU citizenship are required. Hybrid working model offered.

Qualifications

• Minimum three years’ MSP experience.
• Experience with Microsoft 365, Azure, Entra ID and Windows Server.
• Experience supporting Windows 10/11.
• Networking experience with SonicWall firewalls.
• Experience with Defender for Endpoint, Defender for Office 365 and Intune.
• Strong client-facing communication and stakeholder management.
• Methodical troubleshooting, ticket follow-up and prioritisation.
• Fluent English.
• Full clean Category B driving licence and access to a car.
• Degree in Computer Science or a related field.
• Stamp 4/EU Citizenship required (sponsorship unavailable).

Responsibilities

• Provide remote and on-site IT support to clients.
• Act as a first point of contact for technical queries and issues.
• Manage service requests, follow up on open tickets and identify issues for escalation.
• Communicate technical advice to clients and end users.
• Maintain and improve client infrastructure across Microsoft 365, Azure, networking and security.
• Configure and support firewalls and VPNs, including SonicWall equipment.
• Support cloud migrations from on-premises environments.
• Build and configure Azure VMs, site-to-site VPNs and Azure SQL databases.
• Support Microsoft Entra ID, Microsoft Intune and SharePoint deployments.
• Roll out and support Microsoft Defender for Endpoint and Defender for Office 365.
• Manage warranty renewals for critical client equipment.

Skills

Microsoft 365

Azure

Entra ID

Windows Server

Windows 10/11

Networking

SonicWall

Defender for Endpoint

Defender for Office 365

Intune

Client-facing communication

Troubleshooting

Ticket management

Driving licence

Education

Bachelor's degree in Computer Science or related field

Tools

SonicWall Firewall

Job description

IT Support Specialist

Hybrid - Dublin, with travel to client sites as required.

Location: Hybrid (3 days in person), based Dublin, with travel to client sites as required
Salary: €40,000 - 50,000 per year, depending on experience
Hours: Full-time, 39 hours per week

About the Company

Our client is a growing Managed Service Provider delivering IT, cyber security and infrastructure services to businesses across a range of industries. The team supports small and medium-sized organisations with cloud solutions, networking, security, data migrations and technical consultancy.

They are looking for an IT Support Specialist to support their expanding client base and help deliver a high standard of technical service.

The Role

You’ll provide remote and on-site support to clients, help manage service request and project queues, and act as a key technical contact for customer issues. The role also involves maintaining client infrastructure and contributing to cloud, networking and security projects.

Key Responsibilities

• Provide remote and on-site IT support to clients.
• Act as a first point of contact for technical queries and issues.
• Manage service requests, follow up on open tickets and identify issues that need escalation.
• Communicate technical advice clearly to clients and end users.
• Maintain and improve client infrastructure across Microsoft 365, Azure, networking and security.
• Configure and support firewalls, VPNs and wireless access points, including SonicWall equipment.
• Support cloud migrations from on-premises environments.
• Build and configure Azure virtual servers, site-to-site VPNs and Azure SQL databases.
• Support Microsoft Entra ID, Microsoft Intune and SharePoint deployments.
• Roll out and support Microsoft Defender for Endpoint and Defender for Office 365.
• Manage warranty renewals for critical client equipment.

Essential Experience and Skills

• At least three years’ experience working for a Managed Service Provider.
• Hands-on experience with Microsoft 365, Azure, Entra ID and Windows Server.
• Experience supporting Windows 10 and Windows 11 users and devices.
• Practical experience with networking and SonicWall firewalls.
• Experience with Microsoft Defender for Endpoint, Defender for Office 365 and Microsoft Intune.
• Strong client-facing communication and stakeholder management skills.
• A methodical approach to troubleshooting, ticket follow-up and prioritising work.
• Fluent English.
• A full clean Category B driving licence and access to a car.
• Degree in Computer Science or a related field.
• Kindly note that Stamp 4/EU Citizenship is required as sponsorship isn't available for this position

Preferred Qualifications

• ITIL Foundation v4.

• Microsoft Certified: Azure Administrator Associate (AZ-104).

Benefits

• Company pension.
• Private medical insurance.
• Subsidised gym membership.
• Company events.
• On-site parking.
• Hybrid working.

If you have MSP experience and enjoy solving client problems across support, cloud and infrastructure, we’d be keen to hear from you.

We are committed to providing reasonable accommodation to individuals with disabilities throughout the recruitment process. Please let us know if you require any adjustments.