IT Support Engineer

Conack; Limerick; Hybrid; EUR 32,000 - 52,000; Full time

Benefits offered by this job

Pension Scheme

Career progression opportunities

Ongoing training and professional dev.

Company phone and laptop

Job summary

Conack is seeking an IT Support Engineer to join our in-house IT team, supporting the Head Office and construction sites across Ireland. You will deliver reliable IT support, maintain secure systems, and ensure new starters and project teams have everything they need to work efficiently.

You will handle first/second-line support, device setup, and admin tasks while contributing to continuous improvement and documentation. Travel to project sites will be required as needed.

Qualifications

• Experience in an IT Support, Helpdesk, or IT Systems Engineer role.
• Strong knowledge of Microsoft Windows and Microsoft 365.
• Experience setting up and supporting laptops, desktops, printers, and mobile devices.
• Good understanding of networking fundamentals (Wi‑Fi, switches, VPNs, TCP/IP).
• Experience with Active Directory and Microsoft Entra ID (Azure AD).
• Excellent communication and customer service skills.
• Full driving licence and willingness to travel to project sites across Ireland when required.
• Experience within the construction industry is advantageous but not essential.

Responsibilities

• Provide first and second-line IT support to employees across the business.
• Manage and resolve IT support tickets in a timely and professional manner.
• Set up laptops, desktops, mobile phones, and user accounts for new starters.
• Configure and deploy IT equipment for Head Office and construction site offices.
• Install and maintain printers, monitors, docking stations, and networking equipment.
• Support Microsoft 365, Outlook, Teams, SharePoint, and Windows environments.
• Manage user accounts, permissions, and access controls.
• Maintain IT asset registers and equipment inventories.
• Assist with IT security, including device security, password management, antivirus, and security best practices.
• Troubleshoot hardware, software, networking, and connectivity issues.
• Liaise with external IT suppliers and service providers when required.
• Assist with system upgrades, software rollouts, and continuous improvement projects.
• Produce clear documentation and user guides where required.

Skills

IT Support

Microsoft Windows

Microsoft 365

Active Directory

Azure AD

Networking basics

Customer service

Job description

We are looking for an IT Support Engineer to join our in-house IT team, supporting employees across our Head Office and construction sites throughout Ireland.

This is an excellent opportunity to join a growing business where you'll play a key role in delivering reliable IT support, maintaining secure systems, and ensuring new starters and project teams have everything they need to work efficiently.

What You'll Do

• Provide first and second-line IT support to employees across the business
• Manage and resolve IT support tickets in a timely and professional manner
• Set up laptops, desktops, mobile phones, and user accounts for new starters
• Configure and deploy IT equipment for Head Office and construction site offices
• Install and maintain printers, monitors, docking stations, and networking equipment
• Support Microsoft 365, Outlook, Teams, SharePoint, and Windows environments
• Manage user accounts, permissions, and access controls
• Maintain IT asset registers and equipment inventories
• Assist with IT security, including device security, password management, antivirus, and security best practices
• Troubleshoot hardware, software, networking, and connectivity issues
• Support the setup and relocation of site offices, ensuring all IT systems are operational
• Liaise with external IT suppliers and service providers when required
• Assist with system upgrades, software rollouts, and continuous improvement projects
• Produce clear documentation and user guides where required

What We're Looking For

• Experience in an IT Support, Helpdesk, or IT Systems Engineer role
• Strong knowledge of Microsoft Windows and Microsoft 365
• Experience setting up and supporting laptops, desktops, printers, and mobile devices
• Good understanding of networking fundamentals (Wi‑Fi, switches, VPNs, TCP/IP)
• Experience with Active Directory, Microsoft Entra ID (Azure AD), and user account administration
• Strong troubleshooting and problem-solving skills
• Excellent communication and customer service skills
• Ability to prioritise multiple support requests in a fast-paced environment
• Full driving licence and willingness to travel to project sites across Ireland when required
• Experience within the construction industry is advantageous but not essential

What You'll Get

• Company Phone & Laptop
• Pension Scheme
• Career progression opportunities
• Ongoing training and professional development
• Opportunity to work across Head Office and major construction projects
• Work with one of Ireland's leading construction firms