Field Services Engineer

Microminder; Dublin; Hybrid; EUR 40,000 - 60,000; Full time

Benefits offered by this job

Company pension

Ongoing training and development

Work with a wide variety of tech

Supportive team environment

Career progression within the DD Group

Make a genuine difference to customers

Job summary

Microminder, part of the DD Group, is seeking an IT Field Service Engineer to join our ROI team. You will split time between customer sites and remote support, delivering high-quality service while keeping IT running smoothly.

You will install and support hardware, software, and network infrastructure, with responsibilities including Microsoft 365, Windows Server, and VoIP systems. A UK driving licence and a proactive attitude are essential.

Qualifications

• Experience in MSP or IT Support environment.
• Technical support experience: 3+ years.
• Full UK driving licence.
• Excellent troubleshooting and fault-finding skills.
• Strong communication and customer service skills.
• Experience supporting Microsoft 365 environments.
• Knowledge of Windows Server, Active Directory, DNS, DHCP and Group Policy.
• Strong desktop, hardware and networking experience.
• Experience using remote support tools.
• Knowledge of VoIP systems.
• Ability to prioritise workloads and manage multiple customer requests.
• Proactive attitude and a genuine passion for technology.
• Nice-to-have: Datto RMM and PSA experience.
• Healthcare or dental IT experience and Digital X-Ray knowledge.

Responsibilities

• Provide remote and onsite technical support for a wide range of IT issues.
• Install and configure hardware, software and network infrastructure.
• Support Microsoft 365 and Windows Server environments.
• Troubleshoot networking, desktop and server issues.
• Carry out maintenance visits, emergency call-outs and project work.
• Complete site surveys and infrastructure assessments; install and support VoIP solutions.
• Maintain accurate documentation and ticket updates in our service portal.
• Work closely with the Service Delivery Team to deliver an exceptional customer experience.

Skills

MSP experience

Technical support

Driving licence

Troubleshooting

Communication

Microsoft 365

Windows Server

Active Directory

DNS/DHCP

Group Policy

Desktop & networking

Remote support tools

VoIP systems

Workload prioritisation

Proactive attitude

Tools

Datto RMM

PSA

ShadowProtect

Digital X-Ray systems

Job description

Are you an experienced IT Engineer who enjoys getting out on the road, solving technical challenges and delivering exceptional customer service?

At Microminder, part of the DD Group, we've been delivering trusted Managed IT Services for over 40 years, supporting more than 2,500 businesses across the UK and Ireland. As part of a growing organisation, we're continuing to invest in our people, technology and customers, and you guessed it, as part of this we're looking for an IT Field Service Engineer to join our team in ROI.

If you're someone who enjoys variety, loves solving problems and takes pride in providing an outstanding customer experience, we'd love to hear from you.

What you'll be doing

No two days are the same. You'll split your time between customer sites and remote support, helping businesses keep their IT running smoothly while delivering a first-class service every step of the way.

You'll be responsible for:

• Providing remote and onsite technical support for a wide range of IT issues
• Installing and configuring hardware, software and network infrastructure
• Supporting Microsoft 365 and Windows Server environments
• Troubleshooting networking, desktop and server issues
• Carrying out maintenance visits, emergency call-outs and project work
• Completing site surveys and infrastructure assessmentsInstalling and supporting VoIP solutions
• Maintaining accurate documentation and ticket updates within our service management platform
• Working closely with our Service Delivery Team to deliver an exceptional customer experience

What we're looking for

We're looking for someone who is technically capable, customer-focused and enjoys working independently.

You'll ideally have:

• Experience working within an MSP or IT Support environment
• Technical Support experience: 3+ years preferred
• A full UK driving licence
• Excellent troubleshooting and fault-finding skills
• Strong communication and customer service skills
• Experience supporting Microsoft 365 environments
• Good knowledge of Windows Server, Active Directory, DNS, DHCP and Group Policy
• Strong desktop, hardware and networking experience
• Experience using remote support tools
• Knowledge of VoIP systems
• The ability to prioritise workloads and manage multiple customer requests
• A proactive attitude and a genuine passion for technology

It would be great if you also have...

• Datto RMM and PSA experience
• ShadowProtect backup knowledge
• Experience within healthcare or dental IT environments
• Knowledge of Digital X-Ray systems

Don't worry if you don't tick every box, we're more interested in finding someone with the right attitude and willingness to learn.

We're proud of the culture we've built and believe our people are our greatest asset. When you join us you'll become part of a supportive, knowledgeable team where your ideas are valued and your development is encouraged.

What you'll get

• Company pension
• Ongoing training and development
• The opportunity to work with a wide variety of technologies
• A supportive team environment
• Career progression within a growing business that's part of the DD Group
• The chance to make a genuine difference to our customers every day

Ready to take the next step?

If you're looking for a role where you'll be trusted, challenged and supported while working with a fantastic team and great customers, we'd love to hear from you.