Hybrid MSP IT Support Specialist - Cloud & Security

MCS Group; Dublin; Hybrid; EUR 40,000 - 50,000; Full time

Benefits offered by this job

Company pension

Private medical insurance

Subsidised gym membership

Company events

On-site parking

Hybrid working

Job summary

MCS Group is seeking an IT Support Specialist in a hybrid Dublin role with travel to client sites. You will provide remote and on-site support, manage service queues, and be the technical contact for client issues while contributing to cloud, networking and security projects.

The role requires MSP experience, strong M365/Azure/Defender expertise, and excellent client communication. A driving licence and Stamp 4/EU citizenship are required. Hybrid working model offered.

Qualifications

• Minimum three years’ MSP experience.
• Experience with Microsoft 365, Azure, Entra ID and Windows Server.
• Experience supporting Windows 10/11.
• Networking experience with SonicWall firewalls.
• Experience with Defender for Endpoint, Defender for Office 365 and Intune.
• Strong client-facing communication and stakeholder management.
• Methodical troubleshooting, ticket follow-up and prioritisation.
• Fluent English.
• Full clean Category B driving licence and access to a car.
• Degree in Computer Science or a related field.
• Stamp 4/EU Citizenship required (sponsorship unavailable).

Responsibilities

• Provide remote and on-site IT support to clients.
• Act as a first point of contact for technical queries and issues.
• Manage service requests, follow up on open tickets and identify issues for escalation.
• Communicate technical advice to clients and end users.
• Maintain and improve client infrastructure across Microsoft 365, Azure, networking and security.
• Configure and support firewalls and VPNs, including SonicWall equipment.
• Support cloud migrations from on-premises environments.
• Build and configure Azure VMs, site-to-site VPNs and Azure SQL databases.
• Support Microsoft Entra ID, Microsoft Intune and SharePoint deployments.
• Roll out and support Microsoft Defender for Endpoint and Defender for Office 365.
• Manage warranty renewals for critical client equipment.

Skills

Microsoft 365

Azure

Entra ID

Windows Server

Windows 10/11

Networking

SonicWall

Defender for Endpoint

Defender for Office 365

Intune

Client-facing communication

Troubleshooting

Ticket management

Driving licence

Education

Bachelor's degree in Computer Science or related field

Tools

SonicWall Firewall

Job description

MCS Group is seeking an IT Support Specialist in a hybrid Dublin role with travel to client sites. You will provide remote and on-site support, manage service queues, and be the technical contact for client issues while contributing to cloud, networking and security projects.

The role requires MSP experience, strong M365/Azure/Defender expertise, and excellent client communication. A driving licence and Stamp 4/EU citizenship are required. Hybrid working model offered.