Permanent

Stack and Co; Tullamore; Híbrido; EUR 45.000 - 65.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work after probation

Career progression to Level 3

Descripción de la vacante

Stack and Co is seeking a Senior Technical Support Engineer Level 2 for Midlands/Midlands region in Ireland. The role focuses on hands-on, customer-facing support across MS cloud and on-prem environments for SME clients, handling escalations from Level 1 and driving improvements.

Ideal candidates will have MSP experience, strong MS365/AD expertise, Intune, Windows 11/Server skills, and excellent communication abilities.

Formación

• Proven MSP experience required.
• Hands-on Level 2 Technical Support Engineer experience.
• Microsoft 365 Administration experience.
• Active Directory & Group Policy experience.
• Intune / Endpoint Manager experience.
• Windows 11 and Windows Server administration.
• Networking fundamentals including firewalls and VPNs.
• Strong troubleshooting and independent working abilities.
• Comfort communicating with end-users and client stakeholders.

Responsabilidades

• Act as a Level 2 escalation point for technical issues across multiple client environments.
• Troubleshoot and resolve complex issues across Microsoft 365, Azure, Active Directory, and Windows Server.
• Administer and support Microsoft 365 tenants (Exchange Online, SharePoint, OneDrive, Teams).
• Manage Active Directory, Group Policy, DNS, DHCP, and core Windows services.
• Deploy and manage devices using Intune / Endpoint Manager.
• Support Windows 11 desktop and laptop environments.
• Assist with Azure (Azure AD, Entra ID, VMs, backups, basic networking).
• Support and troubleshoot firewalls, VPNs, and network connectivity issues.
• Work with ticketing systems, ensuring documentation and SLA adherence.
• Identify recurring issues and contribute to process and documentation improvements.
• Occasionally assist with project work (migrations, upgrades, onboarding new clients).

Conocimientos

MSP experience

Level 2 support

Microsoft 365

Active Directory

Intune/Endpoint Manager

Windows 11

Windows Server

Networking fundamentals

Troubleshooting

End-user communication

Herramientas

RMM tools

PSA tools

Backup platforms

Defender/MFA/CA

Descripción del empleo

Technical Support Engineer Level 2 - Midlands - Nass, Kildare, Tullamore, Portarlington, Mullingar

Tullamore, Ireland

We’re working with a well-established Microsoft Partner Managed Service Provider (MSP) who are looking to hire a Senior Technical Support Engineer (Level 2) to join their technical support team.

This role is hands-on and customer-facing, supporting a portfolio of SME clients across Microsoft cloud and on-prem environments. You’ll deal with escalated issues from Level 1, take ownership of complex tickets, and work closely with senior engineers and management on improvements to systems and processes.

This is a true MSP role — fast-paced, varied, and ideal for an engineer who enjoys solving problems across multiple client environments rather than supporting a single internal network.

Key Responsibilities

• Act as a Level 2 escalation point for technical issues across multiple client environments
• Troubleshoot and resolve complex issues across Microsoft 365, Azure, Active Directory, and Windows Server
• Administer and support Microsoft 365 tenants (Exchange Online, SharePoint, OneDrive, Teams)
• Manage Active Directory, Group Policy, DNS, DHCP, and core Windows services
• Deploy and manage devices using Intune / Endpoint Manager
• Support and troubleshoot Windows 11 desktop and laptop environments
• Assist with Azure (Azure AD / Entra ID, virtual machines, backups, basic networking)
• Support and troubleshoot firewalls, VPNs, and network connectivity issues
• Work with ticketing systems, ensuring accurate documentation and SLA adherence
• Identify recurring issues and contribute to process and documentation improvements
• Occasionally assist with project work (migrations, upgrades, onboarding new clients)

Requirements

Required Experience & Skills

• Proven experience working in an MSP environment (this is essential)
• Strong hands‑on experience as a Level 2 Technical Support Engineer
• Solid experience with:
• Microsoft 365 Administration
• Active Directory & Group Policy
• Intune / Endpoint Manager
• Windows 11
• Windows Server
• Firewalls, VPNs, and networking fundamentals
• Strong troubleshooting skills and ability to work independently
• Comfortable dealing directly with end-users and client stakeholders
• Excellent written and verbal communication skills

Nice to Have (Not Essential)

• Experience with Microsoft Partner MSP tools (RMM, PSA, backup platforms)
• Exposure to security tools (Defender, MFA, Conditional Access)
• Experience mentoring or supporting junior engineers (Level 1)

Why Apply?

• Work in a varied technical environment — no two days are the same
• Clear progression opportunities into Level 3 / senior engineering
• Supportive team culture with real technical depth
• Hybrid working options after 6 months probation is passed. (depending on experience)

You must be living in the Midlands Reigon - Nass, Kildare, Tullamore, Newbridge, Enfield, Edenderry, Portarlington, Tullamore, Mullingar or close by. You will need to have access to a car to drive to work.

You have to be legal work in Ireland to apply.