IT Support Engineer with German

Methodius IT Recruitment; Ulster; Hybrid; EUR 40,000 - 60,000; Full time

Benefits offered by this job

Annual bonus

Pension

Medical insurance

Life assurance

Long-term disability

Employee assistance programme

Leave 22 days + 10 holidays

Learning & certification resources

Lunch & Learn sessions

Company discounts

On-site parking

Bike-to-work

Job summary

Methodius IT Recruitment’s client seeks an IT Application Support Engineer with fluent German to join the EMEA Customer Care team, supporting mission-critical medical applications used by hospitals across the EU. Based in the Donegal Global Delivery Centre, you’ll work in a precise, patient‑focused environment with global career opportunities.

The role covers first-line application support, incident logging, basic troubleshooting, and collaboration with IT and healthcare teams.

Qualifications

• Application support experience in a technical environment.
• Basic knowledge of Windows/Linux, databases, storage, and infrastructure.
• Experience with ticketing and remote support tools.
• Strong communication, problem-solving, and customer-service skills.
• German (B2+) and English (B2+).

Responsibilities

• Provide first-line application support for healthcare systems.
• Log, track, and prioritize incidents using ITSM tools in line with SLAs.
• Perform basic troubleshooting across applications, databases, storage, and OS environments; escalate complex issues to L2/L3 teams with clear documentation.
• Monitor systems and respond to alerts to prevent downtime.
• Maintain knowledge base documentation and support continuous improvement.
• Ensure compliance with healthcare data security and regulatory standards.
• Collaborate with infrastructure, integration, and application teams.

Skills

German (B2+)

English (B2+)

Customer service

Problem solving

Communication

Education

IT degree or certification

ITIL

Tools

ITSM tools

HL7/DICOM

Job description

My client is seeking an experienced IT Application Support Engineer with fluent German to join their EMEA Customer Care team, supporting mission-critical medical applications used by hospitals across the EU.

Based in their state-of-the-art Donegal Global Delivery Centre, you'll work in an environment where reliability, precision, and responsiveness directly impact patient care. My client offers global career opportunities, continuous learning, and a collaborative, people-first culture.

Key Responsibilities

• Provide first-line application support for healthcare systems
• Log, track, and prioritize incidents using ITSM tools in line with SLAs
• Perform basic troubleshooting across applications, databases, storage, and OS environmentsEscalate complex issues to L2/L3 teams with clear documentation
• Monitor systems and respond to alerts to prevent downtime
• Maintain knowledge base documentation and support continuous improvement
• Ensure compliance with healthcare data security and regulatory standards
• Collaborate with infrastructure, integration, and application teams

Required Skills & Experience

• Application support experience in a technical environment
• Basic knowledge of Windows/Linux, databases, storage, and infrastructure
• Experience with ticketing and remote support tools
• Strong communication, problem-solving, and customer-service skills
• German (B2+) and English (B2+)

Desirable: IT degree or certification; ITIL. Knowledge of HL7/DICOM

Salary dependent on candidate experience.

Benefits:

• Annual Bonus Scheme.
• Contributory Pension.
• Private Medical Insurance.
• Life Assurance & Long-Term Disability.
• Employee Assistance Programme.
• 22 days annual leave + 10 public holidays.
• Continuous Learning & Development.
• Access to extensive training & certification resources.
• Lunch & Learn sessions.
• Additional perks including company discounts, on-site parking, and bike-to-work scheme

Based in Letterkenny, Co. Donegal. Hybrid (2-3 days onsite per week). Candidates must be eligible to work in Ireland/EU.

For more information, please contact David Coyle at 01 635 1748 or email [e-mail]