Healthcare IT App Support Engineer – German | Hybrid

Candidate Manager LTD

Letterkenny

Hybrid

EUR 42,000 - 65,000

Full time

7 hours ago

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Benefits offered by this job

Health care

Laptop provided

Extensive training resources

Job summary

Tata Consultancy Services UK&I is seeking an experienced IT Application Support Engineer with German language proficiency for a hybrid role in Letterkenny. You will support Cardiology and Radiology applications in a high-profile healthcare environment, ensuring system continuity and patient care reliability.

Role requires English and German at B2+ level, strong ITIL knowledge, and collaboration with cross-functional teams to maintain service excellence.

Qualifications

Experience in IT application support, preferably in healthcare or regulated environments.
Strong knowledge of ITIL processes and incident management.
Fluent in English and German (B2+).

Responsibilities

First-Line Support: act as the initial contact for application issues and service requests from end-users.
Incident Logging & Tracking: record, categorize, and prioritize tickets in ITSM with SLA compliance.
Basic Troubleshooting: resolve common issues including configuration, performance, and logs.
Escalation Management: escalate complex issues to L2/L3 with detailed documentation.
Case Documentation: document incidents with categorization, impact, urgency, and resolutions.
Monitoring & Alerts: monitor dashboards and respond to alerts to prevent downtime.
Knowledge Base Maintenance: contribute to support docs and FAQs.
Compliance & Security: ensure healthcare data security standards are followed.