IT Application Support Engineer – Italian Support

Tata Consultancy Services; Letterkenny; Hybrid; EUR 45,000 - 55,000; Full time

Job summary

Tata Consultancy Services in Letterkenny, Ireland, is seeking an IT Application Support Engineer with Italian language skills to join our EMEA Customer Care division. You will work in a high-profile, mission-critical healthcare environment, providing timely technical support for Cardio and Radiology products and related infrastructure.

As part of a collaborative team, you will handle incident management from P1 to P5, own incidents, and communicate effectively with customers while delivering

Qualifications

• Experience supporting incidents and service requests in a healthcare technology environment.
• Ability to manage incident queues and intake channels.
• Proactive and clear communication with customers during incidents.

Responsibilities

• Troubleshooting and resolving incidents and service requests.
• Managing incident queues and intake channels.
• Taking ownership of incidents and communicating with customers as required.
• Responding in a timely fashion to reactive or proactive incidents.

Skills

English language

Italian language

Job description

Job Type: Permanent

Location: Letterkenny, Co.Donegal (Hybrid)

Careers at TCS: It means more

TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership.

The Role

TCS is seeking an IT Application Support Engineer with Italian language skills (B2 or above) to join our EMEA Customer Care division. The team work in a high profile, mission critical environment within a Healthcare Environment. Early and appropriate responses are essential to providing technical support for Cardio and Radiology Products & related infrastructure.

As a support engineer, you will be joining a team built on collaboration, communication, focus & motivated to delivering excellent service & support. Our team are responsible for troubleshooting incidents ranging from P1-P5, both proactive and reactive in nature.

This is a unique opportunity which the successful candidate will be provided the opportunity to work within a Healthcare environment, contribute towards project/service delivery, grow professionally and work alongside a magnificent team.

Languages required

• English (B2 or greater)
• Italian (B2 or greater)

Your responsibilities

• Troubleshooting and resolving Incidents & Service Requests
• Managing incident queues & incident intake channels
• Taking ownership of incidents & communication with customer as required
• Responding in a timely fashion to reactive or proactive incidents